MEDICAL EXPERTISE

MEDICAL JUDGMENT FOR REMOTE OPERATIONS.

Medical readiness, remote consultation and operational follow-through for aviation and luxury yacht operations.

How the medical model works Meet medical leadership

MEDICAL EXPERTISE

MEDICAL SUPPORT ORGANIZED AROUND REMOTE OPERATIONS.

MedAire brings medical readiness, remote consultation and operational follow-through together for people working and traveling in aviation and luxury yacht operations.

With [[fnf:clients_airlines_count]]+ airlines and [[fnf:clients_bga_aircraft_total]]+ aircraft and [[fnf:clients_superyachts_count]]+ luxury yachts relying on MedAire globally, MedAire is a global leader in aviation and luxury yacht medical expertise. Through MedAire’s global network of operating sites, 24/7 response centers, medical providers, and remote consultation capabilities, our comprehensive services support the health and safety of aviation crews, passengers, yacht crew and guests wherever their operations take them. MedAire connects crews, passengers, yacht crew and guests with the best available medical provider in the area. When local options are limited, the International SOS network extends access through [[fnf:clinics]] clinics and more than [[fnf:vetted_providers]] accredited remote and workplace medical sites worldwide.

Our holistic approach to remote medical support is driven by a team of dedicated medical professionals, ready to deliver care and solutions tailored to the unique needs of your operations.

THE MEDICAL MODEL

ASSESS. ADVISE. ASSIST.

MedAire’s three-part model connects preparation, medical guidance and assistance.

Assess

Our Medical Team identifies potential health risks unique to your operation. Drawing on more than 40 years of aviation medical experience, operational data, and peer-reviewed research, our clinicians apply expert clinical judgment to turn those assessments into practical medical response plans that protect your organization and guide crews and operators toward the best possible outcome.

Advise

Our Medical Team provides strategic advice tailored to your operational needs. Our experts develop protocols and share best practices to enable your crew to handle medical situations effectively and confidently. This guidance covers more than immediate medical concerns; it includes strategies designed to support your team's overall well-being.

Assist

MedAire’s 24/7 Global Response Center connects aviation and luxury yacht crews and operators with medical experts for real-time consultation during routine and emergency medical events. MedAire’s comprehensive assistance framework connects your operation with medical resources and healthcare providers to minimize disruption and maximize safety and care for crew, passengers and guests.

BEFORE, DURING AND AFTER

ONE CONNECTED MEDICAL SUPPORT JOURNEY.

Preparation and response are more useful when the information, equipment, people and follow-through work as one operating model.

BEFORE AN EVENT

Prepare the operation

Review health risks, onboard readiness, protocols and crew preparation before a medical situation occurs.

DURING AN EVENT

Connect people with medical guidance

Use available communications, onboard resources and remote consultation to help the people on scene understand the situation and next steps.

AFTER AN EVENT

Coordinate follow-through

Support the transition from the immediate event to appropriate local care, assistance and operational follow-through when applicable.

Explore MedLink Explore yacht medical assistance

OUR PEOPLE

MEDICAL AND NURSING LEADERSHIP.

MedAire has earned trust across aviation through medical expertise used in real operations. Delta and Air India use MedLink for in-flight medical support, while NBAA has honored MedAire founder Joan Sullivan Garrett and selected MedAire to provide member wellbeing services.

MedAire’s nursing leadership team applies extensive clinical experience to remote medical support, delivering practical, clinically grounded guidance for aviation crews, passengers, yacht crew and guests.

Medical leadership

Read full bio

Paulo Alves, MD, MSc, FAsMA Global Medical Director, Aviation Health

Joined MedAire in 2007
NBAA Safety Committee
AsMA Air Transport Medicine Committee
International Airline Medical Association
Airlines Medical Directors Association
International Academy of Aviation & Space Medicine

Read full bio

Justin Devlin, MD Medical Director Aviation Services

Joined MedAire in 2012
ABEM Certified - American Board of Emergency Medicine

Read full bio

David Streitwieser, MD, FACEP Medical Director, MedLink

Joined MedAire in 1985
Former Director of Banner – University Medical Center Phoenix’s (BUMCP) Emergency Department

Nikki Mepham, MD Regional Medical Director, Aviation & Maritime

Joined International SOS in 2019
Certification in Travel Health from The Royal College of Physicians and Surgeons of Glasgow

Leemeshan Moodley, MD Deputy Medical Director, Aviation & Maritime

Joined International SOS in 2016
Certified

Mara Mattioli, MD Deputy Medical Director, Aviation & Maritime

Joined International SOS in 2017

Cody Thorstenson, MD Coordinating Doctor, Aviation & Maritime

Joined MedAire in 2023
Certified in Emergency Medicine from
American Board of Emergency Medicine

Expertise in Action

Case Study: In-Flight Emergency Response

Medical Assistance 2 min

A passenger suffered a heart attack during a flight to the United States. Using an onboard ECG device, the crew worked with MedLink to confirm the diagnosis, provide treatment, and divert the aircraft to Tehran for emergency cardiac care. International SOS then coordinated ongoing medical support and travel arrangements, ensuring the passenger received further treatment and was safely returned home.

Transcript

Open the transcript file (WebVTT)

Medical expertise

How does MedAire describe its medical-support model?

MedAire organizes the model around three actions: Assess, Advise and Assist. Assess covers operational health risks and onboard readiness; Advise covers protocols and best practices; Assist covers access to remote consultation and assistance resources.

What can happen before a medical event?

Preparation can include reviewing route-specific health considerations, onboard medical readiness, response plans, protocols and crew preparation before a medical situation occurs.

What role does MedLink play during an event?

MedLink connects aviation and luxury yacht clients with medical professionals for remote guidance during illness or injury and can support coordination of appropriate next steps.

Does MedAire support luxury yacht operations?

Yes. MedAire supports aviation and luxury yacht operations with medical assistance, readiness, training, equipment and remote consultation.

Who is presented on this page?

The page presents MedAire’s medical and nursing leadership profiles, including their roles and professional background.

Where can I see medical expertise in action?

The case study on this page presents an in-flight medical event and the response described in MedAire’s public video and transcript.

MEDICAL JUDGMENT FOR REMOTE OPERATIONS.

MEDICAL SUPPORT ORGANIZED AROUND REMOTE OPERATIONS.

ASSESS. ADVISE. ASSIST.

Assess

Advise

Assist

ONE CONNECTED MEDICAL SUPPORT JOURNEY.

Prepare the operation

Connect people with medical guidance

Coordinate follow-through

MEDICAL AND NURSING LEADERSHIP.

Medical leadership

Nursing leadership

Case Study: In-Flight Emergency Response

PREPARE YOUR PEOPLE AND OPERATION FOR WHAT COMES NEXT.

FREQUENTLY ASKED QUESTIONS

Medical expertise

How does MedAire describe its medical-support model?

What can happen before a medical event?

What role does MedLink play during an event?

Does MedAire support luxury yacht operations?

Who is presented on this page?

Where can I see medical expertise in action?