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INJURED SURVIVOR SUPPORT

MedAire's Injured Survivor Support (ISS) provides rapid, expert response to in-flight emergencies involving mass injuries, such as those caused by severe turbulence or smoke and fumes.

Tailored to work alongside your Emergency Response Plans (ERPs), ISS offers specialized procedures that assist crisis management teams. Our global network guarantees prompt and effective care, addressing the unique challenges of in-flight incidents with comprehensive support and coordination for passengers and crew.

With over four decades of experience in improving safety standards, ISS ensures airlines are comprehensively prepared and supported during any critical cabin event.

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Post-Incident Crisis Response: ISS integrates into your ERP to offer specialized response procedures after a mass injury event, such as severe turbulence or a survivor situation following a crash, ensuring coordinated and efficient support.

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Extensive Global Support Network: MedAire leverages its global infrastructure to provide immediate expert assistance at destination hospitals or facilities, managing survivor care efficiently worldwide.

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Holistic Survivor Care & Coordination: From medical case management to emotional counseling, ISS ensures thorough care and recovery support for passengers and crew affected by critical incidents.

WHAT ARE THE KEY FEATURES OF INJURED SURVIVOR SUPPORT?

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  • In-Flight ERP Integration: Customized procedures integrated into existing ERPs with annual training, specifically addressing in-flight mass injury scenarios.
  • Advanced Deployment Team (ADT): Ready to establish critical coordination with flight crews and manage in-flight emergencies seamlessly.
  • Continuous Medical Oversight: Ongoing monitoring and care coordination to ensure survivors receive the necessary treatment and support during and after the flight.
  • Emotional Support Services: Access to psychological support and counseling for passengers and crew, aiding in post-incident recovery and resilience.
  • Guaranteed Medical Expense Management: Covers medical costs for treatments rendered during the flight, assuring airlines of financial support and continuity of care.
  • Efficient Repatriation Coordination: Expertly managing the logistics of returning affected passengers safely to their destinations, reinforcing the airline’s commitment to duty of care.