Maintain Your Crew's Health and Safety with MedAire

What is Crew Support?

MedAire’s Crew Support solution provides assistance to crewmembers down route. The service enables 24/7 access to medical and security expertise along with coordinated case management to help protect crew health, safety, and operational continuity.

When crew members are traveling on duty, they may face medical concerns, security issues, or require mental health support, e.g., following a traumatic in-flight event. MedAire provides a reliable support structure so crews can access help whenever and wherever it is needed.

How does MedAire coordinate care for crew?

MedAire’s Crew Support Programme is designed to help crew members access the right support at the right time, through a structure approach:

Crew member contacts MedAire (24/7): Immediate access to aviation medical and security experts.
Initial assessment and guidance: We assess the situation and provide tailored medical or security advice to stabilise and guide next steps.
Coordination of local support: Where required, MedAire arranges appropriate local care, including medical treatment to secure transfers, drawing on its audited network of 91,000 medical providers.
Ongoing case management: Medical team maintain oversight, coordinating care and supporting the crew member through to resolution or recovery.

What are the most common Crew Support cases?

MedAire's Crew Support case data shows the wide range of health issues crew members can face while travelling, from illness and injury to environmental and work-related conditions. These cases are driven by changes in surroundings, exposure to new risks, and the physical demands of operating away from home.

Our experts bring a deep understanding of the crew travel environment, supported by extensive case data. We can benchmark these industry trends against your own cases, helping you identify patterns, prioritise risks, and develop more targeted health and safety and prevention initiatives to crewmembers.

CASE STUDIES

CREW SUPPORT IN ACTION

Explore how Crew Support responds to real medical and security events down route, supporting crew members and helping airlines maintain safe, reliable operations.

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Case Study | Managing a Kidney Stone Crisis In-Flight

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Case Study | Mental Health Impact of an In-flight Medical Emergency

Frequently Asked Questions

Have a question? We are here to help

Who is Crew Support for?

This service is for commercial aviation operators that need to support crew members during medical or security issues while traveling or operating away from base.

How does MedAire support crew members during layovers?

MedAire supports crew members by providing expert medical and security assistance. This may include telephone advice, coordination of in-person medical care based on the crew member’s needs and ongoing case management through to recovery.

Is MedAire Crew Support available worldwide?

The service provides 24/7 global support, with access to a network on [[fnf:vetted_providers]] global providers in [[fnf:spin_cities_count]] cities, who can help crew members to access assistance regardless of location.

What is MedAire's provider network?

Whenever a crew member requires medical follow-up down route, MedAire leverages its global provider network to ensure high-quality, appropriate referrals. Each provider is carefully selected to meet established clinical standards, helping ensure crew members receive reliable and consistent care wherever they are. Discover more about our network here

How can crew access medical care through a TeleConsultation?

TeleConsultations are included within Crew Support. They are video-based virtual appointments with a local, licensed clinical professional in the area you are calling from. They can be done without having to leave your current location; in the privacy of your room. These consultations are delivered in compliance with local health regulations and the doctors are permitted to prescribe remotely. Depending on location, prescription delivery is also available.

Does MedAire manage medical payments on behalf of crew members?

For clients with Crew Support, MedAire works with each airline or operator to establish a “Delegated Authority,” which enables us to manage and cover medical expenses on the crewmember’s behalf when required. This is a standard approach for many clients.

To provide this service, we agree an approval threshold with you in advance. MedAire will only authorise medical services within this agreed limit and will always contact you before approving any costs that exceed it. This ensures oversight is maintained, while enabling fast, seamless access to care for crew.