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More than preparation. Proven response.

Contingency360: Business Aviation Crisis Response Solution

Contingency360 is the only business aviation program that prepares your team, monitors aircraft, and responds when it matters with a permanent team already on shift before you make the call.

WATCH THE PRODUCT OVERVIEW SEE WHAT'S INCLUDED
Support for Every Stage of a Crisis

Use Contingency360 to help your team plan ahead, respond in the moment & recover with confidence.

Contingency360 is MedAire's business aviation crisis response membership for flight departments and aircraft operators. It combines emergency response plan readiness, continuous aircraft monitoring, and coordinated response support in one operating model. Your team can prepare before an incident, detect and escalate non-normal aircraft events, and activate staffed response workstreams when people, operations, regulators, media, and recovery all move at once.

Contingency360 helps your team stay ready before a crisis begins.

It gives your flight department the structure, access, and support to prepare ahead of time, respond when an incident occurs, and recover with clearer coordination afterward.

PrepareMonitorRespond24/7 access

Prepare

Change how you think about ERP, from a document into a practiced plan of operating your team can execute under pressure.

Plan gaps surfaced before an incident ERP personnel trained through the e-Learning College Escalation roles tested in drills and tabletop exercises
More Prepare details

Monitor

A deviation is detected and verified centrally, so your team can respond to facts instead of assembling details as they unfold.

Non-normal events detected earlier Possible Deviation Summary routed to named contacts Escalation pathway opened from the same aircraft picture
More Monitor details

Respond

An accountable and scalable response model when people, operations, regulators, media and recovery all need to move at once.

Family and survivor support activated Medical, security, and provider-network depth embedded Crisis communications and recovery coordinated as one event
More Respond details

NEW FROM MEDAIRE

Proactive Crisis Response for Business Aviation

Crisis Response 1 min

This brief overview demonstrates key Contingency360 features highlighted on this page, including real-time aircraft monitoring, alert protocols, and emergency response coordination. See the interface that flight departments rely on for comprehensive crisis management.

When It Happens

The first six hours set the trajectory of everything that follows.

Phase 1 · Shock & Stabilization 0–15 min

Establish the fact pattern

A Possible Deviation Summary goes to named contacts before the situation has to be reconstructed by phone.

Tail numberRouteDeviation typeLast-known positionCase reference number

The response starts with verified information, not speculation.

0–15 min · Establish the fact pattern
Prepare

Readiness that holds under pressure, not just on paper.

Contingency360 Prepare is a set of programs designed to test and strengthen your emergency response capabilities before you need them. Each program is designed to expose gaps before an incident does, from annual tabletop exercises to AI-powered ERP guidance built specifically for business aviation.

ERP Readiness Assessment

Contingency360 begins with your actual ERP: gap analysis, role clarity, escalation path review, and a virtual onboard session with your team. Findings feed directly into documentation improvements and PowerBI benchmarking so readiness is a continuous loop, not a one-time check.

Escalation Drill

Test the alert line, named contact pathway, and first-response workflow before families have to wait for answers. Annual drill assistance is included so gaps show up in practice, not under pressure.

Annual Tabletop Exercise

Aviation crisis specialists facilitate your annual exercise. Upgrade to full-scale simulations, media pressure, family inquiry stress, and custom scenarios tailored to your specific operation.

Contingency360 e-Learning College

A growing library of focused 5–10 minute micro-learning modules for ERP personnel and business aviation teams involved in crisis management. Built for a single sitting, immediately applicable, and tied back to the operator's emergency response plan.

Included with membership Up to 10 managers 5–10 minute modules
Module 1
Available now
When Every Second Counts: Understanding Contingency360 The cornerstone module for ERP personnel: crisis preparedness, the role of the ERP, and how MedAire and GoCrisis support business aviation clients during a crisis.
Module 2
Roadmap
Protecting Principal and Passenger Privacy During an Incident Sensitive data, media containment, and confidentiality obligations when a crisis involves high-profile passengers or aircraft operators.
Module 3
Roadmap
Managing Passenger Expectations During Disruptions Communication frameworks for delays, diversions, security events, and other operational disruptions.
Module 4
Roadmap
Notifying Company Leadership After an Incident What to report, in what order, and how to reduce misinformation during the critical first hours.
Module 5
Roadmap
Emergency Communications Protocols Call trees, escalation matrices, and communications checklists across MedAire, GoCrisis, internal teams, and external agencies.

The College grows as business aviation crisis-management practices evolve, with new best practices added over time.

ERP Assist — AI Agent

The only AI-powered ERP guidance tool built specifically for business aviation crisis response. Ask it how your plan handles a diversion into a sanctioned country, or what your ERP requires when a crew member is incapacitated mid-Pacific. Available 24/7, no call required.

Operational Benchmarking and Advisory

Benchmark your readiness against peer flight departments using aggregated PowerBI data. Annual ERP Tune-Up Symposium, Irregular Operations Newsletter, and direct access to crisis management specialists for a second opinion.

Monitor

Shared awareness is the first act of a coordinated response.

When a deviation is detected, two things happen at once. Your named contacts receive a Possible Deviation Summary with the fact pattern they need: tail number, route, deviation type, last-known position. At the same time, the ERP Assistance line opens and the Contingency360 response is already being readied. Monitoring is not a notification system. It is the moment awareness and activation begin together.

MedAire aircraft monitoring deviation alert command center view

When a deviation is detected, a Possible Deviation Summary goes to your named contacts immediately. From there, the ERP Assistance line is open and the team working your case already has the fact pattern they need to act.

Setup

Manual input or direct integration with your flight planning and scheduling software. Both embed non-normal events into escalation, not just tracking.

Aircraft Monitoring Dashboard

Continuous monitoring of every aircraft in your operation. Manual input or direct integration with flight planning and scheduling software. Your team can configure alert thresholds directly, and MedAire security alerts surface in the same dashboard so route risk and aircraft status sit in one operational picture.

Automated Deviation Alerts

Near-real-time notifications via email, SMS, or WhatsApp when a non-normal flight event is detected. Includes a Possible Deviation Summary, case reference number, and direct access to the 24/7 ERP Assistance line.

Crew Communicator

Multi-channel two-way messaging for crew check-ins, emergency instructions, welfare confirmation, and operational updates when standard communication channels are overloaded, unavailable, or inadequate.

How monitoring works

MedAire monitors your flights from the assistance center. Your team monitors them from the operator dashboard. Both sides see the same operational picture. When something triggers a response, the escalation pathway is already open and already staffed.

Respond

Seven possible support workstreams. One integrated response.

Contingency360 does not enable every service in every situation. The response team assesses the incident, identifies what is required, and activates the necessary workstreams in tandem so the operator is not coordinating vendors while the event is unfolding.

Family Assistance

Confidential family intake, approved updates, travel, lodging, security, translation, cultural sensitivity, and Family Assistance Center support.

Injured Survivor Support

Clinical case coordination, hospital liaison, triage, continuity of care, fit-to-fly planning, and insurer coordination embedded directly into the response.

Disaster Assistance

Human remains coordination, repatriation, personal effects chain of custody, family-sensitive handling, and recovery logistics.

Emergency Call Center

Family inquiries, stakeholder updates, approved scripting, multilingual routing, inquiry tracking, and briefing cadence in English and 15+ languages.

Media Relations

Holding statements, leadership briefings, spokesperson preparation, message discipline, media monitoring, and family-facing communications.

Regulatory and Government Liaison

Multi-jurisdictional agency coordination, notification timelines, investigation protocols, and government-facing response support.

Investigation authoritiesNTSB and equivalent bodies worldwide, including evidence preservation and investigative protocol support.
Aviation regulatorsFAA, EASA, CAA, GCAA, AAIB, and counterparts managing reporting obligations.
Local and security authoritiesAirport operations, law enforcement, SAR, military, and interior-ministry coordination when required.

Medical and Security

Hospital coordination, provider referrals, destination risk, secure transport, personnel security, and medical advice through every phase.

What Makes This Different

Medical, family, and response, built to run together when it matters most.

When an incident is declared, survivors, families, and the organization all need attention at the same moment. Contingency360 runs those workstreams as one embedded response, backed by forty years of aviation medical experience and a global infrastructure built for the most complex incidents on record.

Medical Layer

Clinical response already inside the model.

When survivors need care, the clinical response is already part of the workflow. It is embedded from the first notification, not sourced after the fact.

Physician oversightHospital liaisonContinuity of careFit-to-fly planningInsurer coordination
Forty Years, Millions of Cases

The clinical depth behind a coordinated response takes decades to build.

Cross-border evacuations, repatriations, and survivor care require credentialed provider networks, physician-led decisions, and operational relationships that exist before the call comes in. MedAire has built and maintained that infrastructure since 1985. It is what answers when your operation needs it most.

Family Layer

Families receive a coherent answer, not a process.

A trained, confidential point of contact is assigned immediately. The family-facing workstream runs in parallel with clinical response, not after it.

Inquiry intakeApproved updatesTravel and accommodationCultural needsFamily Assistance Center

How should an operator evaluate what this membership actually provides?

Contingency360 is an annual business aviation crisis response membership that supports flight departments before, during, and after an incident. The program combines ERP readiness, continuous aircraft monitoring, deviation alerting, and coordinated response workstreams so operators can prepare, escalate, and respond with a staffed support model already in place.

Capability area Contingency360 Retainer-Based Crisis Response
Program typeComprehensive ERP, all-hazards, all phases.Specialist post-accident service with defined scope.
Activation modelAlways active before any event occurs.Activates after a qualifying incident is reported.
ScopeAccidents, medical, security, IROPS, communications, family welfare, and recovery.Usually bounded to aircraft accidents and a defined response window.
24/7 staffing29 assistance centers and specialist teams staffed around the clock.Resources are commonly assembled reactively after client notification.
Aircraft monitoringContinuous monitoring with proactive escalation before crew reports.Not typically included as part of the model.
Medical and securityBoard-certified physicians, MedAire aviation medical support, security intelligence, evacuation coordination, and provider access.Often limited to logistics inside the accident-response scope.
Crisis management and communicationsIntegrated through GoCrisis: contact center operations, humanitarian assistance, disaster assistance, crisis communications, social media response, and recovery support.Typically a separate engagement or partner referral.
ERP governanceCustomized plans, annual reviews, drills, exercises, e-learning, AI Assist, and benchmarking embedded in membership.May be available separately; not continuously maintained.
Investment modelAnnual membership funds a continuously running program: ERP development, aircraft monitoring, training, exercises, 24/7 medical and security access, and crisis readiness infrastructure. Response services carry activation costs when deployed, but the membership delivers operational value every day, not only when a crisis occurs.Retainer or standby fee purchases availability. Activation and response services are typically charged separately when a qualifying event occurs. The annual fee has no operational value unless an incident triggers it.
The Infrastructure Behind It

Built for aviation. Supported by the global infrastructure of MedAire, GoCrisis & International SOS.

Operating since 1985, across every major crisis of the last four decades. The depth behind Contingency360 is not assembled when you call. It is permanent, staffed, and already running.

Aviation Medical and Security

Aviation-specific response, built around how flight operations work.

Emergency physicians, security specialists, continuous aircraft monitoring, MedLink in-flight case management, and crew and passenger coordination: the aviation layer that knows your operation before an incident starts.

Global Response Infrastructure

29 assistance centers. Every time zone. Always staffed.

When a Contingency360 case escalates to the ground, the global operating layer is already active: provider access, medical professionals, security intelligence, evacuation coordination, and local logistics across 90 countries.

Crisis Management and Response Capacity

Specialist crisis management and deployable response capacity.

Contact center operations, humanitarian and family assistance, disaster assistance, crisis communications, social media response, and trained responders deployable across 40+ countries: the crisis management layer embedded in the program.

Loading capability locations.
MedAire, Aviation operations since 1985

The aviation-specific layer.

MedAire is the aviation layer: flight departments, aircraft events, crew and passenger medical cases, security intelligence, and survivor coordination, built around how flight operations actually work for four decades.

303K+Assistance calls received by MedAire in 2025 across medical, security, and aviation operational cases.
65.8KMedLink in-flight emergency cases handled in 2025, anchoring the response in real aviation medical decisions.
6,800+Business aviation aircraft supported worldwide.
75%Of Fortune 100 corporate aircraft protected by MedAire.
81Global operating footprint. Offices across the wider network, with MedAire presence in key aviation markets and headquarters in London and Singapore.
Contingency360 operating core

One model. No gaps between workstreams.

The advantage is not a list of partners. It is the absence of hand-offs between aircraft monitoring, medical advice, family assistance, field response, provider access, and recovery coordination, all embedded from the first notification.

Shared fact patternAircraft status, deviation context, escalation contacts, and case references move into the same response record.
Human-care workstreamsFamily assistance, injured survivor support, clinical coordination, and recovery logistics are coordinated as one response.
Global execution layerProvider-network access, local logistics, crisis communications, field response, and regulatory support scale through the partner infrastructure.
Assistance and escalation29 Assistance Centers, 25 Security Centers, and 16 Response Centers coordinate cases, intelligence, and escalation 24 hours a day.
International SOS, Global response depth

The global infrastructure when response crosses borders.

Aviation incidents do not stay neatly inside one airport, country, family system, or workstream. International SOS provides the global depth when the response needs to move.

4.3MAssistance calls handled across International SOS in 2025.
1,700+Evacuations, repatriations, and medical transportations supported in 2025.
90Countries with International SOS presence and coordination capability.
91K+International SOS Network Services resources across 10,000 cities support local care, referrals, secure transport, and logistics when people are needed on the ground.
52Clinics, 61 workplace-solution countries, 339+ onshore projects, and 448 offshore installations add clinical depth and field capability.
2,000+ GoCrisis GoResponders extend the response bench for humanitarian assistance, family assistance, disaster coordination, contact center support, social media response, crisis communications, administrative surge, logistics, and field operations globally.
Further reading

More on aviation crisis readiness

FAMILY ASSISTANCE

Crisis Response: The Human Touch

Securing crew welfare, coordinating accurate information flow, supporting families with dignity, and planning aftercare from day one.

Are there any crisis response services not included with Contingency360?

In addition to the standard Contingency360 services outlined above, MedAire offers additional services to support operations further and enhance response readiness.

Aircraft Monitoring Integration

Integrate aircraft monitoring with flight planning systems and avionics platforms to create a unified monitoring environment with automated alerts and fewer information silos.

Flight planning systemsAvionics platformsAutomated alerts

ERP Plans Documentation

Professionally designed ERP templates, plan reviews, formal audits, role-specific checklists, quick-reference guides, and communication templates.

TemplatesReviewsAuditsRole checklistsQuick guides

Customized ERP Plan Development

Develop and implement ERPs tailored to the operation's profile, flight patterns, organizational structure, operating environment, and specific risks.

Operational profileFlight patternsRisk protocols

Regular Drills and Simulations

Aviation crisis experts facilitate realistic practice exercises, from tabletop scenarios to full-scale simulations tailored to your operation.

TabletopsFull-scale simulationsPerformance feedback

Regulatory Guidance

Guidance across NTSB, EASA, GCAA, FAA, AAIB, and ICAO Annex 13, including notification procedures, reporting timelines, and investigation protocols.

NTSBEASAGCAAFAAAAIBICAO Annex 13

Industry Guidance Updates

Monitor evolving standards from IS-BAO, NBAA, and IBAC and translate requirements into practical guidelines for ERP readiness and operational excellence.

IS-BAONBAAIBACGuideline updates

Contingency360

Frequently Asked Questions

Find quick answers to common Contingency360 questions.

Implementation and Onboarding

How long does it take to implement Contingency360 for our operation?

Implementation typically begins with a customized protocol development phase and initial gap analysis of your existing ERP. The virtual onboard review process and system setup can usually be completed within a few weeks; however, the timeline depends on the complexity of your operation and any additional services selected.

Do we need dedicated staff to manage Contingency360?

Contingency360 is designed to work with your existing team structure. The service includes access for up to 10 managers to our ERP e-learning college and provides 24/7 support, eliminating the need to hire additional staff. However, you'll want to designate key personnel for training and emergency response roles.

Technology and Aircraft Monitoring

What technology infrastructure do we need to support aircraft monitoring?

MedAire's Portal can support manual input of your flight details and aircraft. By unmasking and/or sharing your aircraft location data with MedAire's secure website, aircraft monitoring is unlocked. For additional fees, you can also set up direct data links with leading avionics and flight planning software providers to remove manual efforts and automate this element of your ERP.

What happens if we have multiple aircraft and one diverts while others continue as planned?

Our aircraft monitoring system tracks each aircraft individually. If one aircraft experiences an issue, we'll focus crisis response on that situation while maintaining normal monitoring of your other aircraft. Your operations can continue with enhanced awareness of the developing situation.

Pricing, Insurance, and ROI

How is Contingency360 pricing structured for different operation sizes?

Pricing varies based on operation size, such as small, medium, or large, and whether you operate domestically or internationally. The membership includes core services with optional add-on services available. Contact our Business Aviation specialists for a customized quote based on your specific operational profile.

Will this affect our insurance coverage or premiums?

Having a comprehensive crisis management program like Contingency360 may positively impact your insurance profile. We recommend discussing your emergency response capabilities with your aviation insurance provider, as underwriters increasingly value robust crisis management programs.

What's the typical return on investment for Contingency360?

While we hope you never need to activate crisis services, the ROI becomes immediately apparent if an incident occurs. The cost of managing a crisis without proper support often exceeds annual membership fees many times over. Additionally, the proactive monitoring and preparedness elements help prevent minor issues from becoming major incidents.



Activation & Crisis Response

What constitutes an "activation" of Contingency360 services?

Activation occurs when you contact our 24-hour response numbers for crisis support beyond routine medical or security advice. This could include aircraft incidents, operational disruptions that require family notifications, reputational threats, or any situation that requires crisis coordination. Your initial onboarding and ERP development phase will set these thresholds.

Are there any geographic limitations to your response capabilities?

Through our partnership with GoCrisis and the International SOS network, we provide global coverage. However, response capabilities may be limited in certain regions due to political instability or access restrictions. Our team will provide specific guidance for operations in challenging locations.

How do you coordinate with our existing relationships, such as legal counsel, insurance, or PR firms?

We're designed to complement, not replace, your existing professional relationships. Our team coordinates seamlessly with your legal counsel, insurance representatives, and other advisors to ensure unified response efforts while leveraging our specialized crisis management expertise.

Training & Preparedness

Can we test or practice using the services without a real emergency?

Absolutely. Your plan includes one tabletop exercise per year to help your team get familiar with the response process, and you can add more as needed. We also offer drills, simulations, and practice activations to ensure your team stays prepared year-round.

Can our flight department pilots and crew access training materials independently?

es, your membership includes access for up to 10 managers to MedAire's ERP e-learning college, access to the Assist AI Agent that will answer questions about ERP planning, procedures, and compliance on demand. There is also an annual virtual ERP symposium. Flight crews also retain access to MedAire's traditional medical and security support services.

What resources are available to run an ERP training exercise?

Effective exercises need three key parts: realistic scenarios, internal and external participation, and documented lessons learned. Contingency360 has created scenarios and facilitation support for both tabletop and functional exercises, and it integrates with your flight scheduling and crew communication systems to provide realistic aircraft-monitoring drills. The ERP e-Learning College offers role-specific training for up to 10 managers, and the ERP Assist chatbot delivers on-demand guidance during planning. Benchmarking data in Power BI allows comparison with anonymized industry peers. For full-scale exercises requiring GoCrisis personnel who have managed real aviation accidents and can simulate the pressure and complexity of multi-agency coordination, family notification, and media response, these are available as an add-on service at additional cost.

Operational Fit & Compliance

How does this work with Part 135 operators versus Part 91 operations?

Contingency360 is designed for business aviation broadly and works with both Part 91 and Part 135 operations. The services scale appropriately for your operational complexity and regulatory environment, with specific guidance available for different operational types.

Does this replace our IS-BAO emergency response requirements?

No, Contingency360 enhances and supports your IS-BAO compliance rather than replacing any requirements. IS-BAO is an international standard that provides a comprehensive framework for managing the safety, security, efficiency, and effectiveness of business aircraft operations. The standard is scalable and flexible, allowing operators of any size to implement requirements that pertain to their specific operations. MedAire has developed a suite of solutions that enable operators to achieve the highest level of compliance and safety standards, aligning with industry standards and civil aviation regulations. Our add-on services include IS-BAO guidance updates to ensure your emergency response program meets or exceeds these standards while providing practical activation support.

How does Contingency360 work with our Safety Management System, or SMS?

Contingency360 fulfills specific SMS requirements and supports certain SMS functions, rather than integrating directly with your SMS. The service meets your ERP documentation and coordination requirements, provides the required ERP training and exercises, and generates operational data that can support your hazard identification and safety performance monitoring processes. However, you'll need to incorporate Contingency360's outputs into your existing SMS framework, documentation, and processes to realize the full safety management benefits.