CONTINGENCY360

Implementation typically begins with a customized protocol development phase and initial gap analysis of your existing ERP. The virtual onboard review process and system setup can usually be completed within a few weeks; however, the timeline depends on the complexity of your operation and any additional services selected.

Contingency360 is designed to work with your existing team structure. The service includes access for up to 10 managers to our ERP e-learning college and provides 24/7 support, eliminating the need to hire additional staff. However, you'll want to designate key personnel for training and emergency response roles.

MedAire's Portal can support manual input of your flight details and aircraft. By unmasking and/or sharing your aircraft location data with MedAire's secure website, aircraft monitoring is unlocked. For additional fees, you can also set up direct data links with leading avionics and flight planning software providers to remove manual efforts and automate this element of your ERP.

Pricing varies based on operation size (small, medium, or large) and whether you operate domestically or internationally. The membership includes core services with optional add-on services available. Contact our Business Aviation specialists for a customized quote based on your specific operational profile.

Having a comprehensive crisis management program like Contingency360 may positively impact your insurance profile. We recommend discussing your emergency response capabilities with your aviation insurance provider, as underwriters increasingly value robust crisis management programs.

While we hope you never need to activate crisis services, the ROI becomes immediately apparent if an incident occurs. The cost of managing a crisis without proper support often exceeds annual membership fees many times over. Additionally, the proactive monitoring and preparedness elements help prevent minor issues from becoming major incidents.

Activation occurs when you contact our 24-hour response numbers for crisis support beyond routine medical or security advice. This could include aircraft incidents, operational disruptions that require family notifications, reputational threats, or any situation that requires crisis coordination. Your initial onboarding and ERP development phase will set these thresholds.

Through our partnership with GoCrisis and the International SOS network, we provide global coverage. However, response capabilities may be limited in certain regions due to political instability or access restrictions. Our team will provide specific guidance for operations in challenging locations.

We're designed to complement, not replace, your existing professional relationships. Our team coordinates seamlessly with your legal counsel, insurance representatives, and other advisors to ensure unified response efforts while leveraging our specialized crisis management expertise.

Our aircraft monitoring system tracks each aircraft individually. If one aircraft experiences an issue, we'll focus crisis response on that situation while maintaining normal monitoring of your other aircraft. Your operations can continue with enhanced awareness of the developing situation.

Absolutely. The add-on services include conducting regular drills and simulations specifically for this purpose. We also provide tabletop exercises and can coordinate practice activations to ensure your team is prepared and familiar with the response process.

Contingency360 is designed for business aviation broadly and works with both Part 91 and Part 135 operations. The services scale appropriately for your operational complexity and regulatory environment, with specific guidance available for different operational types.

No, Contingency360 enhances and supports your IS-BAO compliance rather than replacing any requirements. IS-BAO is an international standard that provides a comprehensive framework for managing the safety, security, efficiency, and effectiveness of business aircraft operations. The standard is scalable and flexible, allowing operators of any size to implement requirements that pertain to their specific operations. MedAire has developed a suite of solutions that enable operators to achieve the highest level of compliance and safety standards, aligning with industry standards and civil aviation regulations. Our add-on services include IS-BAO guidance updates to ensure your emergency response program meets or exceeds these standards while providing practical activation support.

Contingency360 fulfills specific SMS requirements and supports certain SMS functions, rather than integrating directly with your SMS. The service meets your ERP documentation and coordination requirements, provides the required ERP training and exercises, and generates operational data that can support your hazard identification and safety performance monitoring processes. However, you'll need to incorporate Contingency360's outputs into your existing SMS framework, documentation, and processes to realize the full safety management benefits.

Yes, your membership includes access for up to 10 managers to MedAire's ERP e-learning college, access to the ERP Assist BOT, and the annual virtual ERP symposium. Flight crews also retain access to MedAire's traditional medical and security support services.