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More than preparation. Proven response.
Contingency360 is the only business aviation program that prepares your team, monitors aircraft, and responds when it matters with a permanent team already on shift before you make the call.
Contingency360 is MedAire's business aviation crisis response membership for flight departments and aircraft operators. It combines emergency response plan readiness, continuous aircraft monitoring, and coordinated response support in one operating model. Your team can prepare before an incident, detect and escalate non-normal aircraft events, and activate staffed response workstreams when people, operations, regulators, media, and recovery all move at once.
It gives your flight department the structure, access, and support to prepare ahead of time, respond when an incident occurs, and recover with clearer coordination afterward.
Turn the ERP from a document into a practiced operating rhythm your team can execute under pressure.
The event is detected and verified centrally, so your team responds to facts instead of assembling them under pressure..
Open an accountable response model when people, operations, regulators, media, and recovery all move at once.
NEW FROM MEDAIRE
This brief overview demonstrates key Contingency360 features highlighted on this page, including real-time aircraft monitoring, alert protocols, and emergency response coordination. See the interface that flight departments rely on for comprehensive crisis management.
A Possible Deviation Summary goes to named contacts before the situation has to be reconstructed by phone.
The response starts with verified information, not speculation.
A physician and security analyst are already on the line.
A holding statement is issued — fact-based, empathetic, no speculation. No names released until families are notified.
Direct next-of-kin notification with a single spokesperson in place.
Leadership decision on site deployment made with full situational picture.
CEO message to employees. On-site response team activated: legal, insurance, and crisis communications in place.
Every strategic, tactical, and communications decision should begin with one question: if this was my family, what would they need.
FAC fully operational with daily family briefings and assigned family assistance teams.
As media attention stabilizes and the FAC begins to wind down, family interaction transitions to organizational and legal teams.
Investigation support, lessons learned documentation, and after-action review continue.
The organization that handled this well in the first six hours must also handle it well in the months and years that follow.
Contingency360 Prepare is a set of programs designed to test and strengthen your emergency response capabilities before you need them. Each program is designed to expose gaps before an incident does, from annual tabletop exercises to AI-powered ERP guidance built specifically for business aviation.
Contingency360 begins with your actual ERP: gap analysis, role clarity, escalation path review, and a virtual onboard session with your team. Findings feed directly into documentation improvements and PowerBI benchmarking so readiness is a continuous loop, not a one-time check.
Test the alert line, named contact pathway, and first-response workflow before families have to wait for answers. Annual drill assistance is included so gaps show up in practice, not under pressure.
Aviation crisis specialists facilitate your annual exercise. Upgrade to full-scale simulations, media pressure, family inquiry stress, and custom scenarios tailored to your specific operation.
A growing library of focused 5–10 minute micro-learning modules for ERP personnel and business aviation teams involved in crisis management. Built for a single sitting, immediately applicable, and tied back to the operator's emergency response plan.
The College grows as business aviation crisis-management practices evolve, with new best practices added over time.
The only AI-powered ERP guidance tool built specifically for business aviation crisis response. Ask it how your plan handles a diversion into a sanctioned country, or what your ERP requires when a crew member is incapacitated mid-Pacific. Available 24/7, no call required.
Benchmark your readiness against peer flight departments using aggregated PowerBI data. Annual ERP Tune-Up Symposium, Irregular Operations Newsletter, and direct access to crisis management specialists for a second opinion.
When a deviation is detected, two things happen at once. Your named contacts receive a Possible Deviation Summary with the fact pattern they need: tail number, route, deviation type, last-known position. At the same time, the ERP Assistance line opens and the Contingency360 response is already being readied. Monitoring is not a notification system. It is the moment awareness and activation begin together.
When a deviation is detected, a Possible Deviation Summary goes to your named contacts immediately. From there, the ERP Assistance line is open and the team working your case already has the fact pattern they need to act.
Manual input or direct integration with your flight planning and scheduling software. Both embed non-normal events into escalation, not just tracking.
Continuous monitoring of every aircraft in your operation. Manual input or direct integration with flight planning and scheduling software. Your team can configure alert thresholds directly, and MedAire security alerts surface in the same dashboard so route risk and aircraft status sit in one operational picture.
Near-real-time notifications via email, SMS, or WhatsApp when a non-normal flight event is detected. Includes a Possible Deviation Summary, case reference number, and direct access to the 24/7 ERP Assistance line.
Multi-channel two-way messaging for crew check-ins, emergency instructions, welfare confirmation, and operational updates when standard communication channels are overloaded, unavailable, or inadequate.
MedAire monitors your flights from the assistance center. Your team monitors them from the operator dashboard. Both sides see the same operational picture. When something triggers a response, the escalation pathway is already open and already staffed.
Contingency360 does not enable every service in every situation. The response team assesses the incident, identifies what is required, and activates the necessary workstreams in tandem so the operator is not coordinating vendors while the event is unfolding.
Confidential family intake, approved updates, travel, lodging, security, translation, cultural sensitivity, and Family Assistance Center support.
Clinical case coordination, hospital liaison, triage, continuity of care, fit-to-fly planning, and insurer coordination embedded directly into the response.
Human remains coordination, repatriation, personal effects chain of custody, family-sensitive handling, and recovery logistics.
Family inquiries, stakeholder updates, approved scripting, multilingual routing, inquiry tracking, and briefing cadence in English and 15+ languages.
Holding statements, leadership briefings, spokesperson preparation, message discipline, media monitoring, and family-facing communications.
Multi-jurisdictional agency coordination, notification timelines, investigation protocols, and government-facing response support.
Hospital coordination, provider referrals, destination risk, secure transport, personnel security, and medical advice through every phase.
When an incident is declared, survivors, families, and the organization all need attention at the same moment. Contingency360 runs those workstreams as one embedded response, backed by forty years of aviation medical experience and a global infrastructure built for the most complex incidents on record.
When survivors need care, the clinical response is already part of the workflow. It is embedded from the first notification, not sourced after the fact.
Cross-border evacuations, repatriations, and survivor care require credentialed provider networks, physician-led decisions, and operational relationships that exist before the call comes in. MedAire has built and maintained that infrastructure since 1985. It is what answers when your operation needs it most.
A trained, confidential point of contact is assigned immediately. The family-facing workstream runs in parallel with clinical response, not after it.
Contingency360 is an annual business aviation crisis response membership that supports flight departments before, during, and after an incident. The program combines ERP readiness, continuous aircraft monitoring, deviation alerting, and coordinated response workstreams so operators can prepare, escalate, and respond with a staffed support model already in place.
Operating since 1985, across every major crisis of the last four decades. The depth behind Contingency360 is not assembled when you call. It is permanent, staffed, and already running.
Emergency physicians, security specialists, continuous aircraft monitoring, MedLink in-flight case management, and crew and passenger coordination: the aviation layer that knows your operation before an incident starts.
When a Contingency360 case escalates to the ground, the global operating layer is already active: provider access, medical professionals, security intelligence, evacuation coordination, and local logistics across 90 countries.
Contact center operations, humanitarian and family assistance, disaster assistance, crisis communications, social media response, and trained responders deployable across 40+ countries: the crisis management layer embedded in the program.
MedAire is the aviation layer: flight departments, aircraft events, crew and passenger medical cases, security intelligence, and survivor coordination, built around how flight operations actually work for four decades.
The advantage is not a list of partners. It is the absence of hand-offs between aircraft monitoring, medical advice, family assistance, field response, provider access, and recovery coordination, all embedded from the first notification.
Aviation incidents do not stay neatly inside one airport, country, family system, or workstream. International SOS provides the global depth when the response needs to move.
When a crisis occurs, protect people first and stabilize the operation second.
Securing crew welfare, coordinating accurate information flow, supporting families with dignity, and planning aftercare from day one.
A good crisis plan helps flight operations teams make decisions quickly, communicate clearly, and reduce harm to crew, passengers, and families.
In addition to the standard Contingency360 services outlined above, MedAire offers additional services to support operations further and enhance response readiness.
Integrate aircraft monitoring with flight planning systems and avionics platforms to create a unified monitoring environment with automated alerts and fewer information silos.
Professionally designed ERP templates, plan reviews, formal audits, role-specific checklists, quick-reference guides, and communication templates.
Develop and implement ERPs tailored to the operation's profile, flight patterns, organizational structure, operating environment, and specific risks.
Aviation crisis experts facilitate realistic practice exercises, from tabletop scenarios to full-scale simulations tailored to your operation.
Guidance across NTSB, EASA, GCAA, FAA, AAIB, and ICAO Annex 13, including notification procedures, reporting timelines, and investigation protocols.
Monitor evolving standards from IS-BAO, NBAA, and IBAC and translate requirements into practical guidelines for ERP readiness and operational excellence.
Contingency360
Find quick answers to common Contingency360 questions.
Implementation typically begins with a customized protocol development phase and initial gap analysis of your existing ERP. The virtual onboard review process and system setup can usually be completed within a few weeks; however, the timeline depends on the complexity of your operation and any additional services selected.
Contingency360 is designed to work with your existing team structure. The service includes access for up to 10 managers to our ERP e-learning college and provides 24/7 support, eliminating the need to hire additional staff. However, you'll want to designate key personnel for training and emergency response roles.
MedAire's Portal can support manual input of your flight details and aircraft. By unmasking and/or sharing your aircraft location data with MedAire's secure website, aircraft monitoring is unlocked. For additional fees, you can also set up direct data links with leading avionics and flight planning software providers to remove manual efforts and automate this element of your ERP.
Our aircraft monitoring system tracks each aircraft individually. If one aircraft experiences an issue, we'll focus crisis response on that situation while maintaining normal monitoring of your other aircraft. Your operations can continue with enhanced awareness of the developing situation.
Pricing varies based on operation size, such as small, medium, or large, and whether you operate domestically or internationally. The membership includes core services with optional add-on services available. Contact our Business Aviation specialists for a customized quote based on your specific operational profile.
Having a comprehensive crisis management program like Contingency360 may positively impact your insurance profile. We recommend discussing your emergency response capabilities with your aviation insurance provider, as underwriters increasingly value robust crisis management programs.
While we hope you never need to activate crisis services, the ROI becomes immediately apparent if an incident occurs. The cost of managing a crisis without proper support often exceeds annual membership fees many times over. Additionally, the proactive monitoring and preparedness elements help prevent minor issues from becoming major incidents.
Activation occurs when you contact our 24-hour response numbers for crisis support beyond routine medical or security advice. This could include aircraft incidents, operational disruptions that require family notifications, reputational threats, or any situation that requires crisis coordination. Your initial onboarding and ERP development phase will set these thresholds.
Through our partnership with GoCrisis and the International SOS network, we provide global coverage. However, response capabilities may be limited in certain regions due to political instability or access restrictions. Our team will provide specific guidance for operations in challenging locations.
We're designed to complement, not replace, your existing professional relationships. Our team coordinates seamlessly with your legal counsel, insurance representatives, and other advisors to ensure unified response efforts while leveraging our specialized crisis management expertise.
Absolutely. Your plan includes one tabletop exercise per year to help your team get familiar with the response process, and you can add more as needed. We also offer drills, simulations, and practice activations to ensure your team stays prepared year-round.
es, your membership includes access for up to 10 managers to MedAire's ERP e-learning college, access to the Assist AI Agent that will answer questions about ERP planning, procedures, and compliance on demand. There is also an annual virtual ERP symposium. Flight crews also retain access to MedAire's traditional medical and security support services.
Effective exercises need three key parts: realistic scenarios, internal and external participation, and documented lessons learned. Contingency360 has created scenarios and facilitation support for both tabletop and functional exercises, and it integrates with your flight scheduling and crew communication systems to provide realistic aircraft-monitoring drills. The ERP e-Learning College offers role-specific training for up to 10 managers, and the ERP Assist chatbot delivers on-demand guidance during planning. Benchmarking data in Power BI allows comparison with anonymized industry peers. For full-scale exercises requiring GoCrisis personnel who have managed real aviation accidents and can simulate the pressure and complexity of multi-agency coordination, family notification, and media response, these are available as an add-on service at additional cost.
Contingency360 is designed for business aviation broadly and works with both Part 91 and Part 135 operations. The services scale appropriately for your operational complexity and regulatory environment, with specific guidance available for different operational types.
No, Contingency360 enhances and supports your IS-BAO compliance rather than replacing any requirements. IS-BAO is an international standard that provides a comprehensive framework for managing the safety, security, efficiency, and effectiveness of business aircraft operations. The standard is scalable and flexible, allowing operators of any size to implement requirements that pertain to their specific operations. MedAire has developed a suite of solutions that enable operators to achieve the highest level of compliance and safety standards, aligning with industry standards and civil aviation regulations. Our add-on services include IS-BAO guidance updates to ensure your emergency response program meets or exceeds these standards while providing practical activation support.
Contingency360 fulfills specific SMS requirements and supports certain SMS functions, rather than integrating directly with your SMS. The service meets your ERP documentation and coordination requirements, provides the required ERP training and exercises, and generates operational data that can support your hazard identification and safety performance monitoring processes. However, you'll need to incorporate Contingency360's outputs into your existing SMS framework, documentation, and processes to realize the full safety management benefits.
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