Commercial Aviation
CONTINGENCY360
Your Complete Emergency Response Solution for Business Aviation
Contingency360 is MedAire’s integrated risk management program, helping airlines and operators prepare, respond to, and recover from medical, security, and operational crises worldwide; ensuring continuity, compliance, and crew/passenger safety.
What Makes Contingency360 Unique?
In business aviation, readiness matters, but experience saves lives and assets. With decades of global expertise, MedAire doesn't just help you prepare for emergencies; we've been on the ground, in the air, and everywhere in between, responding to real medical and security events in every corner of the world. Our legacy is built on guiding crews, passengers, and organizations through crises with precision, speed, and confidence.
More than preparation. Proven response.
Power in Partnership
Contingency360 is made possible through MedAire's strategic partnership with GoCrisis, the world's leading provider of crisis management services across multiple industries. This powerful collaboration combines MedAire's unmatched expertise in aviation health and safety with GoCrisis's specialized capabilities in crisis response, family assistance, and reputation management. Together, we deliver the most comprehensive crisis management solution available to business aviation, with first-hand international crisis and emergency management experience supporting organizations, their people, and their reputations when it matters most.
What Makes Contingency360 Different from Standard MedAire Services?
While MedAire's standard services focus on in-flight and destination medical and security emergencies, Contingency360 dramatically expands your coverage to include comprehensive crisis management. This enhanced solution provides critical support that most flight operations, especially smaller one, would otherwise lack access to.
Contingency360 builds upon MedAire's decades of emergency response expertise to deliver a complete crisis management system that prepares your operation for incidents beyond medical and security events, including aircraft accidents, reputational challenges, and business continuity threats.
From reactive assistance to proactive preparedness and comprehensive response.
What's Included in a Contingency360 Membership?
What Foundational Services Are Provided?
- One-time protocol customized to small/medium or large operations (domestic and international)
- Initial gap analysis of ERP with virtual onboard review
- Providing ongoing support to ensure all stakeholders are prepared to respond effectively in a crisis
- Annual ERP drill assistance and support (virtual or on-site)
- Access to MedAire's Contingency360 data via PowerBI for benchmarking and SMS improvement
What Training & Development Resources Are Offered?
- Access for up to 10 managers to MedAire's ERP e-learning college
- Access to ERP Assist BOT
- Annual virtual global "ERP TUNE-UP Symposium" (10 attendees)
- Access to MedAire's ERP website and Irregular Operations Newsletter
What Crisis Response Capabilities Are Available?
- Disaster Assistance, including Human Remains and Personal Effects management
- Mass crew communications system - Crew Check - allows operators to communicate with crew during travel for emergency response alerts
- Injured survivor support services
How Does Aircraft Monitoring Work?
Continuous monitoring of aircraft movements provides proactive alerts to enhance situational awareness and response capabilities. Our system monitors for common deviations, including: weather-related issues, maintenance and technical problems, Onboard medical emergencies, security issues, airport/ground closures/ATC complications, fuel/range concerns, or ramp issues.
Immediate Alert System Triggers:
- Rapid altitude deviations of more than 5,000 ft
- More than 10 miles lateral off-track
- Route deviations of more than 200 miles from original course
Response Protocol:
When an alert is triggered, MedAire sends immediate notification to your predetermined contacts with a possible deviation summary (PDS), reference number, and direct contact link to our specialized 24/7 ERP Assistance line through the Business Aviation Desk.
What Support Do We Provide to Affected Families?
In the event of an incident, MedAire provides compassionate support to families of those involved, including:
- Emotional support through trained care teams
- Coordination of travel and accommodation logistics
- Ensuring families receive timely and accurate information
- Cultural and linguistic appropriate support
- Establishment and management of Family Assistance Centers when needed
How Do We Help Protect Your Reputation During a Crisis?
When incidents occur, protecting your organization's reputation is critical. Our Emergency Response Media Relations team provides:
- Trained media experts in corporate communications
- Support for internal and external communications
- Spokesperson preparation and guidance
- Client Facing Call Center with 24/7 stand-up capability
- Media monitoring and response strategy
- Key message development
- Family, staff, and media briefings
Contingency360 in Action
This brief overview demonstrates key Contingency360 features highlighted on this page, including real-time aircraft monitoring, alert protocols, and emergency response coordination. See the interface that flight departments rely on for comprehensive crisis management.
What Additional Services Can Be Added?
Developing and Implementing Customized ERP Plans
Beyond the standard Contingency360 membership, our expert team can develop comprehensive, tailored Emergency Response Plans specific to your operation's unique profile. We analyze your flight patterns, organizational structure, and operational environment to create customized protocols that address your specific risks and needs. Each plan integrates seamlessly with your existing safety management systems and provides clear, actionable guidance for various emergency scenarios. We work collaboratively with your team to ensure the plan reflects your organizational structure, communication channels, and decision-making processes, resulting in an ERP that is practical, effective, and fully aligned with your operation.
Conducting Regular Drills and Simulations
Moving beyond theoretical preparedness, this service includes facilitated practice exercises ranging from tabletop scenarios to full-scale simulations. Our aviation crisis experts create realistic emergency scenarios tailored to your actual operations and guide your team through effective response protocols. We evaluate performance, identify areas for improvement, and give you detailed feedback to strengthen your organization's emergency readiness. These structured drills help transform written plans into muscle memory for your team, ensuring confident, coordinated responses during actual emergencies. Regular practice sessions build progressive competence and maintain response capabilities at optimal levels.
ERP Plans Documentation (Templates, Reviews, Audits)
This comprehensive documentation service provides professionally designed templates, regular plan reviews, and formal audits of your emergency response systems. Our aviation-specific documentation includes role-specific checklists, quick-reference guides, and communication templates that ensure clear and effective action during crises. Regular audits identify gaps and opportunities for improvement, while our systematic review process ensures that your documentation remains current with evolving operational needs and regulatory requirements. This service transforms your ERP from a static document into a dynamic, accessible resource that guides effective action when it matters most.
Regulatory Guidance for NTSB, EASA, GCAA, FAA, AAIB, ICAO-Annex 13
Navigating the complex regulatory landscape following an incident requires specialized expertise and experience. Our regulatory guidance service provides detailed information on compliance requirements across multiple aviation authorities, including notification procedures, reporting timelines, and investigation protocols. Our team of experts helps you prepare the necessary documentation, understand your obligations, and manage interactions with investigative authorities. This service ensures your operation meets all requirements while protecting your interests during regulatory processes, reducing risk and potential liability in challenging circumstances.
Industry Guidance Updates Including IS-BAO Compliance
Stay at the forefront of industry best practices with our proactive guidance service. We monitor and interpret evolving standards from organizations like IS-BAO, NBAA, and IBAC, translating complex requirements into practical operational guidelines. Our experts provide regular updates on industry developments and their implications for your emergency response procedures. This service ensures your ERP not only meets current standards but anticipates emerging requirements, positioning your operation as a leader in safety and emergency preparedness while supporting certification efforts and demonstrating your commitment to operational excellence.
Aircraft/Flight Following Integration with Flight Planning and Scheduling Providers
Enhance your operational awareness through seamless integration between Contingency360's aircraft monitoring capabilities and your preferred flight planning systems and avionics platforms. This technical integration service creates a unified monitoring environment, eliminating information silos and providing consistent situational awareness across your organization. The system delivers automated alerts based on predefined parameters, enabling faster response to potential emergencies. This integration streamlines operations, reduces manual monitoring requirements, and ensures that critical information flows efficiently to decision-makers during normal operations and emergency situations alike.
