MedAire Deepens Ties with GoCrisis

What is changing between MedAire and GoCrisis?

MedAire has made a strategic investment in GoCrisis, bringing the crisis management specialist into the MedAire ecosystem. After four years working together in aviation, the companies are moving beyond strategic partnership toward closer business integration. GoCrisis will leverage MedAire’s IT, finance and back-office business infrastructure, while both organizations retain their identities, organizational capabilities and established operating roles.

GoCrisis: Crisis Management and Emergency Response

GoCrisis is a crisis management and emergency response specialist that helps organizations prepare for, respond to and recover from complex crises. Its integrated capabilities include crisis advisory services, emergency contact centers, family assistance, humanitarian support, crisis communications, media management, personal effects and human remains management, specialist responders, logistical support and long-term recovery services.

GoCrisis will continue serving clients outside aviation as it does today.

Crisis Emerges and the Team Enables their ERP

MedAire: 40 Years of Aviation Support

MedAire supports aviation clients around the clock through medical, security and operational-assistance teams and a global network of vetted providers, drawing on 40 years of aviation experience.

MedAire, an International SOS company, pioneered aviation medical assistance in 1985 with the launch of MedLink, the industry’s first ground-based telemedicine service for in-flight emergencies. Over the past 40 years, MedAire has managed more than 1 million medical and security cases for aviation operators worldwide.

Over 250 airlines and 6,800 business aircraft operators, including 75% of Fortune 100 corporate flight departments, rely on MedAire for medical assistance, security intelligence, training and equipment.

How Can MedAire and GoCrisis Support Clients?

Preparation

Crisis advisory services – Planning and guidance before an event
Joint preparation – MedAire and GoCrisis teams can prepare together with clients before an event occurs

Response

Emergency contact centers
Family assistance and humanitarian support
Medical and security guidance
Local provider and specialist responder coordination
Crisis communications and media management
Personal effects, human remains, and logistical support

Recovery

Care coordination – Support for injured survivors and continuing needs
Family support – Reliable information and practical support after the immediate event
Long-term recovery services – Coordination with the services and authorities involved

Frequently Asked Questions

What changed between MedAire and GoCrisis?

MedAire has made a strategic investment in GoCrisis, bringing the crisis management specialist into the MedAire ecosystem. The companies’ four-year aviation relationship is moving beyond strategic partnership toward closer business integration.

Does the investment create a new aviation response model?

No. The investment brings two established operations closer together. It does not create a new aviation response model.

Will MedAire and GoCrisis retain their identities and operating roles?

Yes. Both organizations retain their identities, organizational capabilities and established operating roles.

Will GoCrisis continue serving clients outside aviation?

Yes. GoCrisis will continue serving clients outside aviation as it does today.

What does closer integration mean for aviation clients?

Aviation clients will continue working with their established teams while MedAire and GoCrisis align more of the operations behind their response.

How can the teams prepare before an event?

The MedAire and GoCrisis teams can prepare together before an event, connecting crisis advisory services with established aviation medical, security and operational support.

What support can be coordinated when an event occurs?

The teams can coordinate medical and security guidance, local provider support, family assistance, communications and recovery.

What support may continue after the immediate event?

Survivors may need continuing care and practical support, families may need reliable information, and organizations may need help coordinating with the services and authorities involved.

What network supports the combined response?

MedAire and GoCrisis connect aviation clients to a crisis-response network of more than 100 crisis experts and 2,000 GoResponders, with access to more than 100,000 emergency response specialists through partners in more than 90 countries. The network is supported by 29 Assistance Centres, 25 Security Centres and more than 91,000 vetted providers.