Passenger Assistance Services for Airlines | PAS

No. Passenger Assistance Services provides a medically informed recommendation to support airline decision-making, but the final decision on whether a passenger can travel remains with the airline. That keeps the service aligned with airline procedures, operational requirements, and the carrier’s own responsibility for passenger acceptance.

MedAire typically needs the passenger’s itinerary, relevant medical information, treating physician details, and supporting documentation such as a MEDIF or MEDA form in English. The more complete the initial submission, the easier it is to review the case and determine whether any additional clarification is needed.

For a straightforward case, MedAire needs at least 24 hours to process a MEDIF. In practice, airlines should plan for at least 48 hours before travel, and longer if the timing falls over a weekend or if physician follow-up may be required. That lead time helps support a more complete review before departure.

PAS can review the passenger’s medical condition and the travel implications of oxygen-related needs, but MedAire does not coordinate oxygen service or wheelchair arrangements. For portable oxygen concentrators, MedAire can provide guidance on the passenger’s health and fitness to travel with a POC, but it does not issue a separate equipment recommendation.

Yes. MedAire can work with an airline’s existing MEDIF or MEDA process, although it may also provide the industry-standard form and recommend its use where appropriate. This gives airlines flexibility while still supporting a more consistent medical review workflow.

PAS helps airlines manage medical clearance cases through structured review of passenger medical information, coordination with the treating physician when needed, and medically informed recommendations for travel. This helps reduce ad hoc internal handling, supports more consistent case review, and gives airline teams a clearer process for managing passengers with special medical considerations before departure.

PAS is a pre-travel service used before departure when a passenger’s medical condition or supporting documentation requires review. In-flight medical support is used once a medical event happens during flight. In MedAire’s passenger care journey, PAS supports pre-travel medical clearance and coordination, while MedLink supports real-time in-flight medical consultation.

Yes. PAS helps airlines manage cases in a way that reflects airline-specific protocols as well as relevant medical and regulatory considerations. MedAire uses aviation medical experience and internal guidelines to support its recommendations, while working within the airline’s operating context and case-handling process.

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