WEBVTT

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There's a passenger heading back home to the United States and in-flight he developed chest pain.

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The flight attendant, as well as the cabin crew, were notified, who then contacted MedLink. We were

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able to attain some additional information from this passenger,

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as well as ask the flight crew, to obtain a ECG, which could be done from a Tempus machine.

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They called us back in twenty minutes and we were able to view the ECG, and noted that the passenger

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was indeed having a heart attack. The passenger was then given some precautionary medications as well as had the AED

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placed on him. We notified the crew that we need to get him onto the ground as soon as possible.

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When a passenger is generally severe,

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critically ill, uh, we receive updates from the flight crew quite frequently. So between MedLink and International SOS, we're able

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to arrange for

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ground assistance, usually in the form of paramedics, as well as to arrange for a medical facility to accept

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this passenger. We knew that the passenger was having a heart attack, so we wanted to get him to a

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facility where they had cardiology services.

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We had two options of where we could potentially go to

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and that w-- is a decision that was made in conjunction with local operations as well as the pilot. Once

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it was determined that Tehran would be the best option, we were able to secure a facility

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that had all the resources that we would need for this type of condition.

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So once he had his emergent intervention performed at the facility, he still needed some additional therapies before

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he could travel back

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to the United States. The assistance center in Dubai was able to arrange for a transfer to Dubai. The local

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assistance center in Dubai, as well as the assistance center in Philadelphia, were able to coordinate safe return of the

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passenger back

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to the United States. Whether it's something simple like a medication refill or something more serious like

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a in-flight

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heart attack,

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MedAir and International SOS are there with their resources to assist

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the client.