How long does it take to implement Contingency360 for our operation?

Implementation typically begins with a customized protocol development phase and initial gap analysis of your existing ERP. The virtual onboard review process and system setup can usually be completed within a few weeks; however, the timeline depends on the complexity of your operation and any additional services selected.

Do we need dedicated staff to manage Contingency360?

Contingency360 is designed to work with your existing team structure. The service includes access for up to 10 managers to our ERP e-learning college and provides 24/7 support, eliminating the need to hire additional staff. However, you'll want to designate key personnel for training and emergency response roles.

What technology infrastructure do we need to support aircraft monitoring?

MedAire's Portal can support manual input of your flight details and aircraft. By unmasking and/or sharing your aircraft location data with MedAire's secure website, aircraft monitoring is unlocked. For additional fees, you can also set up direct data links with leading avionics and flight planning software providers to remove manual efforts and automate this element of your ERP.

How is Contingency360 pricing structured for different operation sizes?

Pricing varies based on operation size (small, medium, or large) and whether you operate domestically or internationally. The membership includes core services with optional add-on services available. Contact our Business Aviation specialists for a customized quote based on your specific operational profile.

Will this affect our insurance coverage or premiums?

Having a comprehensive crisis management program like Contingency360 may positively impact your insurance profile. We recommend discussing your emergency response capabilities with your aviation insurance provider, as underwriters increasingly value robust crisis management programs.

What's the typical return on investment for Contingency360?

While we hope you never need to activate crisis services, the ROI becomes immediately apparent if an incident occurs. The cost of managing a crisis without proper support often exceeds annual membership fees many times over. Additionally, the proactive monitoring and preparedness elements help prevent minor issues from becoming major incidents.

What constitutes an "activation" of Contingency360 services?

Activation occurs when you contact our 24-hour response numbers for crisis support beyond routine medical or security advice. This could include aircraft incidents, operational disruptions that require family notifications, reputational threats, or any situation that requires crisis coordination. Your initial onboarding and ERP development phase will set these thresholds.

Are there any geographic limitations to your response capabilities?

Through our partnership with GoCrisis and the International SOS network, we provide global coverage. However, response capabilities may be limited in certain regions due to political instability or access restrictions. Our team will provide specific guidance for operations in challenging locations.

How do you coordinate with our existing relationships (legal counsel, insurance, PR firms)?

We're designed to complement, not replace, your existing professional relationships. Our team coordinates seamlessly with your legal counsel, insurance representatives, and other advisors to ensure unified response efforts while leveraging our specialized crisis management expertise.

What happens if we have multiple aircraft and one diverts while others continue as planned?

Our aircraft monitoring system tracks each aircraft individually. If one aircraft experiences an issue, we'll focus crisis response on that situation while maintaining normal monitoring of your other aircraft. Your operations can continue with enhanced awareness of the developing situation.

Can we test or practice using the services without a real emergency?

Absolutely. The add-on services include conducting regular drills and simulations specifically for this purpose. We also provide tabletop exercises and can coordinate practice activations to ensure your team is prepared and familiar with the response process.

How does this work with Part 135 operators versus Part 91 operations?

Contingency360 is designed for business aviation broadly and works with both Part 91 and Part 135 operations. The services scale appropriately for your operational complexity and regulatory environment, with specific guidance available for different operational types.

Does this replace our IS-BAO emergency response requirements?

No, Contingency360 enhances and supports your IS-BAO compliance rather than replacing any requirements. IS-BAO is an international standard that provides a comprehensive framework for managing the safety, security, efficiency, and effectiveness of business aircraft operations. The standard is scalable and flexible, allowing operators of any size to implement requirements that pertain to their specific operations. MedAire has developed a suite of solutions that enable operators to achieve the highest level of compliance and safety standards, aligning with industry standards and civil aviation regulations. Our add-on services include IS-BAO guidance updates to ensure your emergency response program meets or exceeds these standards while providing practical activation support.

How does Contingency360 work with our Safety Management System (SMS)?

Contingency360 fulfills specific SMS requirements and supports certain SMS functions, rather than integrating directly with your SMS. The service meets your ERP documentation and coordination requirements, provides the required ERP training and exercises, and generates operational data that can support your hazard identification and safety performance monitoring processes. However, you'll need to incorporate Contingency360's outputs into your existing SMS framework, documentation, and processes to realize the full safety management benefits.

Can our flight department pilots and crew access training materials independently?

Yes, your membership includes access for up to 10 managers to MedAire's ERP e-learning college, access to the ERP Assist BOT, and the annual virtual ERP symposium. Flight crews also retain access to MedAire's traditional medical and security support services.

MedAire | Training at FlightSafety

What courses do MedAire offer in conjunction with FlightSafety?

MedAire offer a range of virtual and in-person courses, helping crewmembers to certify and recertify to meet regulatory compliance.

Management of In-Flight Illness and Injury (MIII) - eInitial

MedAire's virtual initial course trains crewmembers to respond to medical emergencies onboard.
Delivered live by experienced instructors via an interactive virtual platform,
8-hour course (plus up to 4 hours of pre-work/eLearning) includes American Heart Association CPR and AED certification.
Students receive a MedAire Training Pack with a personal CPR manikin, CPR wrist monitor, and personal protective equipment to ensure hands-on training even in a remote setting.
Earns ½ NBAA CAM Credit.

Management of In-Flight Illness and Injury (MIII) - eRecurrent

A 4-hour virtual refresher course (plus up to 4 hours of pre-work/eLearning) for crewmembers who have previously completed MIII initial training.
This course reinforces life-saving techniques in the cabin environment and maintains CPR/AED certification.
Students receive a MedAire Training Pack and engage in fully interactive, instructor-led sessions.
Earns ¼ NBAA CAM Credit.

Management of In-Flight Illness and Injury (MIII) - Recurrent

In-person half-day to full-day refresher course for crewmembers seeking to maintain their MIII certification.
Covers victim assessment, CPR, AED operation, trauma management, and aviation-specific emergency response techniques.
Available at FlightSafety locations, FBOs, or on-site at your facility.
Earns ¼ NBAA CAM Credit.

DAK Training (Optional Add-On)

A 1-hour training module designed for crewmembers to learn to operate MedAire's Digital Assessment Kit (DAK).
The course covers six modules including how to use the MedAire Aviation App on the iPad provided in the DAK, practice three medical scenarios (Low Blood Sugar, Shortness of Breath, and Seizures), proper maintenance of the DAK, and how to resupply and refurbish after use.
An optional 30-minute hands-on practice scenario with the ECG and Glucometer can be added.
Available as eLearning or in-class training.

40+ years of experience

Key training features

Comprehensive curriculum covering victim assessment, CPR, AED operation, trauma management, and altitude-specific techniques
Real-world scenarios derived from MedAire's 40+ years of aviation medical emergency experience
Meets or exceeds FAA and EASA guidelines
Hands-on exercises and instructor skill evaluation
American Heart Association and European Resuscitation Council recognition