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For over 4o years, MedAire has been the preferred partner providing tailored assistance, expert education, and innovative equipment for Business & General Aviation, Commercial Aviation, and Yachts.

With 24/7 support and industry-leading solutions, we help ensure safety, health, and security worldwide.

MEDAIRE TURNS 40!

Celebrating a legacy of innovation and industry firsts from developing bespoke medical kits to founding the first global response centre for aviation. Our commitment to pioneering solutions continues as we look ahead, ensuring excellence for every journey.

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ABOUT US

THE BEST CARE POSSIBLE, NO MATTER WHERE YOU TRAVEL

For over 40 years, MedAire has delivered the best possible remote medical, security, and operational support to clients in the air, on land, and at sea.

The MedAire team is dedicated to building solutions to mitigate risks to crew, passengers, and guests. In order for people to receive the best care possible, an integrated solution of Expert Care, Education, and Equipment is required. 

MedAire pioneered the concept of industry-based comprehensive travel risk mitigation solutions. The expertise developed from providing medical advice and assistance in hundreds of thousands of cases directly influences the content and delivery of the education programs and medical kits we develop for aviation and maritime clients.

Learn more about what makes MedAire unique in our ability to deliver the best care possible. 

WHAT IS THE MEDAIRE DIFFERENCE?

Everything we do – our network, our processes, our services – is to support our clients. Learn about how this makes MedAire different.
 

 

WHAT IS MEDAIRE'S BEST-IN-CLASS INTEGRATED SOLUTION?

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EXPERT CARE

At the core of MedAire are our medical, security, and logistics experts. They seamlessly work together to truly deliver expert care, everywhere. Expert care is the basis of the medical and travel security assistance services we provide.

The MedAire team assists with medical, health, travel safety, and security needs – all as close as a phone call. Their experience directly helping clients during real-world challenges drives the development and delivery of every MedAire product and service.

Our remote medical assistance services, including MedLink and crew support, are led by doctors, paramedics, and nurses with extensive experience providing remote medical guidance. The analysis and insight we provide clients in relation to travel safety are provided by our security specialists. The MedAire logistics experts make sure you receive the care you need, when and where you need it.

EDUCATION

MedAire's expertise is carried through to our training courses. After more than forty years of delivering remote assistance, we know the scenarios our clients are likely to face, and we provide training courses to prepare them to respond.

MedAire's expertise and clients' education are interdependent. MedAire’s mission is to educate the industry about preparing for – and responding to – travel safety issues. Educating clients as to the types of issues they may face, and how to confidently respond to those issues, is the basis for all of our training programs.

Our first aid courses, MedAire’s flagship Management of In-flight Illness and Injury training, marine first responder training, and the Travel Risk Awareness training were all developed in-house by medical, triage, and travel safety experts.
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EQUIPMENT

The MedAire medical and education teams understand the challenges of being a first responder. 

This expertise goes into the development of our medical kits. The physical design of the kits, as well as the inclusion of medications and supplies and their placement within the kits, are all carefully considered. 

Backed by over four decades of medical event data harnessed from MedAire’s MedLink service and an expert panel of aviation medical, regulatory, and operational experts, MedAire uses fact-based data to provide clients with medical kits optimally designed for their environment.

The result is the ability for crewmembers to provide timely, accurate care with what they’ve learned in training and with the guidance of MedAire’s medical experts.

The MedAire Medical Product Review Board, comprising senior aviation medical and operational experts, reviews medical kit contents annually to ensure that the kits continue to meet the needs of the airline customer and that applicable regulatory revisions are met, and to consider new medications for client health and cost-containment.

MedAire medical kits are so highly regarded, they have been chosen by the world’s leading aircraft and yacht manufacturers to be the standard medical kits on all new deliveries.

HOW DID MEDAIRE BEGIN?

THE PHONE CALL

Joan Sullivan Garrett was a flight nurse on a helicopter crew in Arizona when she received a call for emergency assistance. A child was involved in a rollover accident in the San Tan Mountains in Arizona. The child did not survive the accident, and the events of that day inspired Joan to ensure that basic emergency medical treatment would be available to everyone, no matter where they were. 

In the more than forty years since that day, the company Joan founded has become the most respected and experienced provider of remote medical and travel security services for the world's most unique environments - in the sky and at sea. 
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A LEGACY OF FIRSTS

The solutions that Joan Sullivan Garrett created for the aviation and yachting industries were game-changing.

From the design and development of medical kits built for use by non-medical responders to the innovation of developing the world's first global response center for aviation, MedAire has touched and continues to touch the lives of millions of people. 

The insight provided by MedAire from assisting in hundreds of thousands of in-flight medical events was instrumental in the United States Congress's decision to require AEDs (automated external defibrillators) on all commercial airlines.

WHAT ARE OUR MISSION & VALUES?

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TOUCH
MISSION
MISSION
To be essential to our members by providing expert medical, security, and operational support to keep travelers and assets safe. 
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VALUES
VALUES
Passion. We work with passion, entrepreneurial spirit, and teamwork to serve our members. 
Expertise. We are committed to applying our professional expertise to deliver great quality services. 
Respect. We treat all stakeholders with respect and integrity in order to earn their trust. 
Care. We care about the interests of our clients, members, and employees, and aim to make a real difference to their lives.

WHO DRIVES MEDAIRE'S EXPERTISE?

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MEDICAL EXPERTISE

In the critical domains of aviation and maritime travel, MedAire stands out as a global leader in medical expertise. Our comprehensive services are designed to support the health and safety of your crew and passengers, no matter where they are in the world. With MedAire by your side, you can ensure that exceptional medical care is always within reach.

Our holistic approach to remote medical support is driven by a team of dedicated medical professionals, ready to deliver care and solutions tailored to the unique needs of your operations.

MEDICAL EXPERTISE

In the critical domains of aviation and maritime travel, MedAire stands out as a global leader in medical expertise. Our comprehensive services are designed to support the health and safety of your crew and passengers, no matter where they are in the world. With MedAire by your side, you can ensure that exceptional medical care is always within reach.

Our holistic approach to remote medical support is driven by a team of dedicated medical professionals, ready to deliver care and solutions tailored to the unique needs of your operations.

About_Security_RiskMitigation
SECURITY EXPERTISE

In today’s complex and unpredictable world, effective security measures are vital for those operating in the aviation and maritime sectors. MedAire is at the forefront of delivering robust security solutions, offering expert guidance and support to help you confidently manage any challenges you may face.

MedAire’s security expertise is built on three core areas: Verified Intelligence, Travel Risk Management, and Crisis Response. We provide strategic, operational, and tactical support tailored to your operational needs, whether airborne or seaborne. Our comprehensive services ensure our clients are prepared, informed, and protected at every journey stage.

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SECURITY EXPERTISE

In today’s complex and unpredictable world, effective security measures are vital for those operating in the aviation and maritime sectors. MedAire is at the forefront of delivering robust security solutions, offering expert guidance and support to help you confidently manage any challenges you may face.

MedAire’s security expertise is built on three core areas: Verified Intelligence, Travel Risk Management, and Crisis Response. We provide strategic, operational, and tactical support tailored to your operational needs, whether airborne or seaborne. Our comprehensive services ensure our clients are prepared, informed, and protected at every journey stage.

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WHO IS INTERNATIONAL SOS?

International SOS is the world’s leading medical and travel security risk services company. They care for clients from more than 1,200 locations in 90 countries across the globe. As part of the International SOS group of companies, MedAire's clients benefit from their expertise, led by 4,400 medical professionals and 1,000 security specialists and partners. Learn more.

MEDAIRE'S MEDLINK

Please join us on a 360-degree tour of MedAire's MedLink Emergency Response Center. For the optimal viewing experience, you will need the latest version of Chrome, Opera, Firefox, or MS Edge on your computer. On mobile devices, please use the latest version of the YouTube app.