What makes Contingency360 different from traditional insurance or EAP programs?

Contingency360 provides execution and coordination, not just funding. While insurance pays for services, Contingency360 delivers the boots-on-the-ground teams, global infrastructure, and proven crisis management expertise to actually execute the response. One phone call activates both MedAire's 29 global assistance centers and Go Crisis's humanitarian response teams simultaneously, eliminating the need to coordinate multiple vendors during a crisis.

How does Contingency360 address the unique needs of business aviation versus commercial airlines?

Business aviation faces distinct challenges: smaller teams without dedicated emergency response departments, unpredictable routes without established ground handlers, VIP passengers attracting intense media scrutiny, and heightened expectations for confidentiality and privacy. Contingency360 includes a specialized business aviation desk trained to handle these requirements, plus bespoke family assistance services that provide choice and individualized care rather than one-size-fits-all group support.

What is included in the annual Contingency360 membership?

The membership includes: customized ERP development and gap analysis, 24/7 access to family assistance and disaster response services, real-time aircraft monitoring and deviation alerts, crew communication tools, access to the ERP Learning College, annual ERP tune-up symposium, virtual onboarding support, and protocol customization. The membership is scaled based on operation size (number of aircraft and crew). When a crisis occurs, response services are activated as needed.

What happens when you activate Contingency360 during a crisis?

One phone call immediately connects you to both MedAire's Emergency Command Center and Go Crisis response teams. Within 30-60 minutes, you receive strategic advisory, situational assessment, and resource scoping. Teams then deploy boots-on-the-ground to crash sites, headquarters, Family Assistance Centers, and affected locations. Services include victim accounting via toll-free contact centers, family notifications, media response, site security, personal effects recovery, human remains repatriation, and coordination with insurers, regulators, and legal teams.

How does the global infrastructure support operations in remote or unfamiliar locations?

MedAire's 29 assistance centers worldwide and 100,000+ vetted provider network ensure local, immediate response wherever aircraft operate. Local providers have hospital privileges, navigate visa and paperwork requirements, overcome language barriers, and arrange site security (including armed guards when needed). The partnership's proven track record shows that 95% of successful crisis response comes from proximity and speed—getting the right resources on the ground quickly, not relying on distant emergency services.

Nov 04, 2025

Contingency360: Comprehensive Crisis Response for Business Aviation

WHAT IS MEDAIRE'S CONTINGENCY360 AND HOW DOES IT PROTECT YOUR OPERATION?

Contingency360 delivers comprehensive crisis response, emergency planning, and 24/7 support designed specifically for business aviation operations.

This webinar explains MedAire's integrated partnership with Go Crisis to provide customized emergency response programs, family assistance, aircraft tracking, global medical and security resources, and boots-on-the-ground support wherever you operate—protecting your people, reputation, and operations when it matters most.

WHAT DOES THE WEBINAR COVER?

Why Business Aviation Needs Comprehensive Crisis Response Tight budgets, small teams, unpredictable routes, VIP passengers, and elevated media attention create unique challenges that require specialized, immediate support beyond traditional EAP or insurance.
The MedAire + Go Crisis Partnership Combining MedAire's 40+ years of global medical and security infrastructure with Go Crisis's proven mass-fatality and humanitarian response expertise delivers a true one-stop-shop crisis solution.
How Contingency360 Works in Real Crises From aircraft accidents and medical diversions to security breaches and cyber incidents—one phone call activates emergency command centers, deploys boots-on-the-ground teams, and coordinates family assistance, media response, and regulatory compliance globally.

Emergency Response Program (ERP) Management

Initial gap analysis: Review existing ERP against IS-BAO, IATA, and ICAO requirements
Customized ERP development: Tailored plans, checklists, and protocols for small, medium, or large operators
Virtual onboarding: Integration with IT systems, flight operations, and crew communication tools
Ready-to-use checklists: Security, natural disaster, medical emergency, terrorism, arrest/detention, and more
Documented exercises and training: Continuous education, annual ERP tune-up symposiums, and lessons-learned sessions

24/7 Family Assistance & Disaster Response

Bespoke family support: Individualized care, choice-driven services, single point of contact for each family
Repatriation coordination: Human remains, personal effects recovery, and choice-based restoration (e.g., watch repair vs. preserving crash condition)
Victim accounting: Toll-free contact centers, outbound family notifications, ground injury tracking
Mental health support: For families, crew, and flight department staff affected by critical incidents
Media and communications support: Spokesperson deployment, messaging strategy, brand protection

Global Medical & Security Infrastructure

29 MedAire assistance centers worldwide: 24/7 access to physicians, nurses, and security specialists
100,000+ vetted providers: Negotiated contracts for hospitals, security, ground transportation, and emergency services
Boots-on-the-ground deployment: Local providers with hospital privileges, visa/paperwork facilitation, site security, and armed guards when needed
Specialized business aviation desk: Trained staff who understand confidentiality, privacy, and executive-level service expectations
Proximity advantage: 95% of rescue success comes from local, immediate response—not distant emergency services

Real-Time Aircraft Monitoring & Crew Communication

Flight tracking integration: Manual entry or API integration with flight operations systems
Deviation alerts: Real-time notifications via SMS, email, or mobile app when aircraft deviates from flight plan
Immediate assistance activation: Click "Need Assistance" or "No Assistance Required" directly from deviation alert
Two-way crew communication: SMS/messaging to crew members for status checks and situational awareness
Security risk overlay: Automatic security alerts tied to diversion locations

Crisis Activation & Response Protocol

One phone call: Activates both MedAire Emergency Command Center (ECC) and Go Crisis response teams simultaneously
30-60 minute initial assessment: Strategic advisory, situational questions, resource scoping
Boots-on-the-ground deployment: Teams mobilize to crash site, headquarters, Family Assistance Center, and affected locations
Contact center activation: Toll-free numbers, victim accounting, family outreach, media inquiries
Regulatory and legal coordination: Work with insurers, local authorities, NTSB/equivalent, and legal teams

Key Takeaways

One-Stop Crisis Solution: Single phone call activates global medical, security, family assistance, media response, and operational support—no need to coordinate multiple vendors mid-crisis.

Business Aviation-Specific: Trained for confidentiality, VIP passenger handling, unpredictable routes, small teams, and elevated media scrutiny that comes with high-profile incidents.

Proven Track Record: MedAire's 40+ years of aviation medicine/security combined with Go Crisis's mass-fatality and humanitarian response expertise across commercial and business aviation.

Proactive + Reactive: Not just incident response—includes ERP development, gap analysis, annual training, tabletop exercises, and continuous improvement as your operation evolves.

Protects What Matters Most: Reduces liability, preserves reputation, ensures regulatory compliance, and—above all—does the right thing for affected people with dignity and choice.

Presented By

Richard Gomez (Senior Vice President, Products and Solutions, MedAire) • Elmarie Marais (CEO, GoCrisis) • Carolina Moreira (Moderator, MedAire)