Skip to content
OUR HISTORY

Celebrating a legacy of innovation and industry firsts, from developing bespoke medical kits to founding the first global response center for aviation. We're committed to pioneering solutions and delivering excellence for every journey.

iStock-1012451786_withscreenshot

Aviation In-Flight App

Streamline In-Flight Passenger Assessment

Next Generation In-Flight Medical Assistance

Making In‑Flight Medical Response Easier for Crew

MedAire's In-Flight App, supports crewmembers to provide medical assistance, during in-flight medical events, guiding them through a structured assessment. When the assessment is complete, the summary can be saved or transmitted to MedLink over the onboard Wi-Fi. Once saved or sent, the responder can call MedLink from the app, where doctors will be standing by to assist. 
 
By enabling crewmembers to directly communicate with MedLink, information no longer needs to be relayed via dispatch or the flight deck. This direct line of communication saves invaluable time during emergencies 
iPhone 1
iPhone 2
iPhone 3
Benefits

How the in-flight App Supports Medical Events

 

Alleviates Crewmember Stress 

The step-by-step, methodical nature of the app ensures calm, confident first-response from the crewmember.

Encrypted and secure

Our App is fully compliant with ISO 13131:2021 ensuring the highest standards of data privacy, protection, and security. 

Expedite patient intake information

The App helps you gather all the information our team require to make informed, accurate decisions.

Enhances data accuracy

Submitting patient information digitally reduces errors from miscommunication or poor network quality. 

VoIP call capability 

Crewmembers speak to MedLink directly, saving time relaying information via dispatch of the flight deck. 

Immediate medical suggestions

Scenario‑based guidance, e.g. advising crew to keep the AED nearby when a passenger presents with chest pain.

33%

 NOW WITH MEDCHAT!

With MedChat, doctors can send real‑time messages to crew via the App. Written guidance helps remove uncertainty during stressful moments and supports confident decision‑making.

Clear guidance if conversations are challenging.

Powered by intelligent algorithms and learnings from 1,00,000+ MedAire cases

The app reduces time pressure by filtering out unnecessary information.

 

Frequently Asked Questions

Have a Question? We are here to help

What is the MedAire In‑Flight App?
The MedAire In‑Flight App is an operational tool that improves communication between aircraft crew and MedLink physicians. It supplements, rather than replaces, the standard calling procedure and provides structured workflows for the most common and critical in‑flight medical events. 
What scenarios does MedAire's In-Flight App Support with?

XX

How is the passenger information shared with MedAire?
A crewmember enters the passenger’s medical information into the MedAire In‑Flight App. When aircraft connectivity is available and enabled, the app sends this information to MedLink over the aircraft’s Wi‑Fi network. Before contacting MedLink, crew may also AirDrop the Summary Screen to the flight deck as an image, which can be saved on the device for reference during the MedLink consultation. Crewmembers can use to VoIP to call MedLink through the app at any time. 
Does the MedAire In‑Flight App cost extra?

The In-Flight App is included at no extra for airlines with a MedLink subscription. 

Does the MedAire app work without Wi‑Fi?

Airlines can use the in-flight App with or without WiFi. 

What operating system does the In-Flight App use?

At this moment, the app is only available for IOS devices (iPhone or iPad).