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User Guide: MedAire Fit to Fly Assessment Platform

THIS GUIDE SUPPORTS THE USE OF MEDAIRE'S WEB-BASED TOOL TO ASSESS A PASSENGER'S MEDICAL FITNESS FOR AIR TRAVEL.

Medlink Passenger Fit-to-Fly Tool

Introduction

Purpose

The Fit to Fly Web Portal by MedAire is a digital decision-support tool designed to help determine whether a passenger is medically fit to travel by air. The portal guides users through a structured assessment of common symptoms and medical conditions that may impact flight safety or comfort. Based on the input provided, the portal evaluates the passenger's health status against aviation medical standards. If the algorithm identifies any concerns or potential risks, a MedAire medical professional will be required for further evaluation and diagnosis. This ensures timely, expert guidance and helps airlines and passengers make informed decisions about travel readiness.

Note: This service is intended for use during a single leg of a passenger's journey. If symptoms persist or worsen after the flight, please complete the screening tool again to ensure continued support and an accurate assessment.

Device Compatibility

  • Desktop & Laptop Computers: Compatible with current Windows and macOS systems
  • Tablets & Mobile Phones: Compatible with current iOS and Android devices

Web Browser Support

  • Google Chrome (latest version)
  • Microsoft Edge (latest version)
  • Mozilla Firefox (latest version)
  • Safari (latest version on macOS and iOS)

Network Requirements

  • Stable internet connection (minimum 3 Mbps recommended)
  • Secure HTTPS access

How to Access

  1. Go to https://www.medaireclear.com/csm
  2. Enter your company's login information.
  3. Click 'Log in' to continue.
  4. Click 'Start' to begin the assessment.

Preliminary Data

Preliminary Data Form

Purpose

Before initiating a Fit to Fly assessment, users must enter the following key information to ensure accurate screening and appropriate medical evaluation:

Note: This data is essential for maintaining accurate records and enabling efficient case management.

Required Information:

  1. Staff ID Number: Enter your unique staff identification number
  2. Passenger Location: Select where the passenger is currently located:
    • At gate
    • Check-in/Ticket counter
    • Aircraft
  3. Crew Member Screening: Indicate whether the individual being screened is an operating crew member
    Note: This system is for passenger clearance only. If screening a crew member please direct them to contact their crew support provider.
  4. Flight Number: Enter the flight number for the individual undergoing assessment

5. Press 'Next' to proceed

Passenger Questionnaire

Purpose

The Passenger Questionnaire is a critical component of the Fit to Fly assessment process. This section gathers detailed information about the individual undergoing evaluation to support accurate medical screening and decision-making.

Passenger Questionnaire Form

Required Information Steps:

1. Seat Number

Enter the passenger's seat number (e.g., 19A)

2. Age

Enter the passenger's age and select 'Years' or 'Months' (Use Months for infants under 2 years old)

3. Gender

Select: Female, Male, Other, or Not disclosed

4. Reason for Attention

Select what brought this passenger to your attention from dropdown options including:

  • The passenger doesn't look well
  • Arm/leg immobilization/cast
  • Medical event on recent flight
  • Self-disclosed medical situation
  • Vomiting
  • Wheelchair or medical device
5. Primary Symptom

Select from options including:

  • Allergy
  • Arm/Leg injury, fracture, or surgery
  • Back pain
  • Burn
  • Headache
6. Follow-up Questions

Answer symptom-specific questions based on your observations and passenger information

Note: If no option is applicable, please select 'Other medical complaint' and enter a response.

7. Once all questions are completed, click 'Submit' to proceed. The system will then provide an Assessment Outcome indicating whether the passenger is fit to fly or if further evaluation is required.

Assessment Outcome: Positive

Positive Assessment Outcome
✓

Assessment Outcome

Passenger is recommended Fit-to-Fly

MedLink Case Number: GSM0003985

Upon successful completion of the Fit to Fly assessment, the system has determined that the individual is medically cleared for air travel. All submitted information has been reviewed through MedAire's algorithm, and no disqualifying symptoms or conditions were identified.

Assessment Outcome: Additional Medical Assistance Needed

Additional Medical Assistance Needed
⚠

Assessment Outcome

MedLink Assistance Needed: Please dial the number below

MedLink Case Number: GSM0003985

The Fit to Fly assessment has identified symptoms or conditions that may require additional medical evaluation before the individual can be cleared for air travel. Please contact MedAire Medical Assistance immediately using the provided contact information.

Frequently Asked Questions (FAQs)

1. Can I access the tool through a mobile phone?

Answer: Yes, the tool can be used on mobile devices.

2. Can I access the tool directly through the URL?

Answer: Yes, this tool can be accessed using this URL: https://www.medaireclear.com/csm

3. Does this clear the passenger for their entire journey?

Answer: No, this service is intended for use during a single leg of the journey. If symptoms persist or worsen after the flight, please complete the screening tool again to ensure continued support and an accurate assessment.

4. Can I use this tool on operating crew members?

Answer: No, this tool is for passenger clearance only. If screening a crew member please direct them to contact their crew support provider.

5. Can I change my answer to previous questions?

Answer: No, please start from the beginning by selecting the MedAire logo at the top left corner.