Emergency Response Support Services

The MedAire & GoCrisis partnership combines MedAire's 40 years of aviation medical expertise with GoCrisis's specialized crisis management capabilities to provide end-to-end support across all phases of a crisis. This integration eliminates coordination gaps that typically exist when working with multiple vendors, providing a seamless response from the moment an incident occurs through long-term recovery. Your operation benefits from having a single point of contact for both medical and crisis management needs, reducing response time and ensuring consistent support worldwide.

Our combined response capabilities activate immediately upon notification. MedAire's MedLink Global Response Center operates 24/7/365 with emergency physicians available for instant consultation, while GoCrisis can activate their International Contact Centre within 30 minutes of notification. The Advance Deployment Team (ADT) can be dispatched to incident locations worldwide, and our global presence ensures local resources in major aviation hubs across 40+ countries. This integrated approach means you have simultaneous support for medical, operational, and crisis management through a single notification.

Our integrated services cover the full spectrum of aviation incidents, including:

• Aircraft accidents and serious incidents
• Medical emergencies affecting multiple passengers or crew
• Security threats including terrorism and civil unrest
• Natural disasters affecting operations
• Data breaches and cyber incidents
• Business continuity challenges requiring surge support
• Reputational crises and stakeholder management situations

The partnership is designed to scale appropriately for both large commercial carriers and business/general aviation operations.

Our integrated approach ensures compliance with all major aviation crisis management regulations worldwide, including the US Family Assistance Act, ICAO Annex 13, EU Regulation 996, Australia's Family Assistance Code, and other regional requirements. We continuously monitor regulatory changes and update our services accordingly. Our documentation, training, and response procedures are designed to satisfy auditors and regulators, and we can provide evidence of compliance as part of our service offering. This comprehensive approach helps you meet or exceed regulatory requirements while focusing on operational recovery.

Our crisis preparation services include:

• Comprehensive risk assessments specific to your routes and operations
• Integration of our services into your existing Emergency Response Plan
• Crisis management team training for executives and frontline staff
• Realistic simulation exercises testing medical and operational response
• Development of communication protocols and stakeholder management plans
• Regular reviews and updates to ensure continuous improvement

These preparation activities are customized to your specific operational profile and designed to build organizational resilience before a crisis occurs.

Following an incident, our integrated family assistance program activates several key services:

• Immediate establishment of a multilingual contact center (240+ languages)
• Creation of secure family websites for information sharing
• Deployment of trained humanitarian assistance specialists
• Establishment and management of Family Assistance Centers
• Coordination of family travel, accommodation, and support services
• Professional psychological support and grief counseling
• Management of personal effects recovery and return
• Coordination of memorial services and commemorations

This comprehensive approach ensures affected families receive compassionate, culturally-appropriate support throughout the response and recovery process.

MedAire's Injured Survivor Support service provides:

• Rapid deployment of medical teams to incident locations
• Identification and assessment of medical facilities treating survivors
• Coordination with local healthcare providers to ensure optimal care
• Medical monitoring and regular status updates (with appropriate consent)
• Guarantees for medical expenses to prevent treatment delays
• Coordination of medical transfers or evacuations when necessary
• Ongoing case management and long-term care coordination
• Support for family members of injured survivors

This specialized medical response ensures survivors receive the highest standard of care regardless of the incident location.

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Our crisis communications support includes:

• Immediate activation of experienced media relations specialists
• Executive coaching and spokesperson preparation
• Development of key messages and holding statements
• Media monitoring across traditional and social channels
• Establishment of a dedicated media contact center
• Regular briefing preparation and coordination
• Reputation management and brand protection strategies
• Long-term communications planning for recovery phase

This integrated approach ensures consistent, appropriate messaging that balances transparency with operational and legal considerations.

Our partnership provides extensive recovery support, including:

• Transition from emergency response to long-term care
• Ongoing medical case management for injured survivors
• Mental health support for staff and affected individuals
• Reputation management and stakeholder relations
• Post-incident analysis and organizational learning
• Updates to emergency response procedures based on lessons learned
• Staff resilience programs and return-to-work support
• Regular check-ins and follow-up at appropriate intervals

This comprehensive recovery approach helps your operation emerge from crisis with enhanced resilience and minimized long-term impacts.