WHAT IS MEDAIRE'S GLOBAL FOOTPRINT?

13,000 EMPLOYEES

4,400+ medical professionals

1,000 security professionals

28 ASSISTANCE CENTERS

300,000+ CREWMEMBERS USING OUR APP

Over 89,000 network providers operating in over 10,0000 cities worldwide

14 REGIONAL SECURITY CENTERS

89 offices worldwide & 54 clinics in 90 countries

WHAT INDUSTRIES DO MEDAIRE SERVICES SUPPORT?

MedAire provides specialized medical and security assistance across four primary industries: Commercial Aviation, Business Aviation, Luxury Yachts, and Commercial Maritime. Each sector receives tailored services designed to address the unique operational challenges and medical risks faced by crews, passengers, and vessels in these environments.

COMMERCIAL AIRLINES

180+
AIRLINES

67% of the world’s top commercial airlines

BUSINESS AVIATION

6,800+
AIRCRAFT

75% of Fortune’s top 100 companies’ corporate aircraft

LUXURY YACHTS

1,100+
YACHTS

50% of the world’s superyachts

COMMERCIAL MARITIME

3,000+
VESSELS

12 P&I club partnerships

LOCAL KNOWLEDGE, GLOBAL SCALE

HOW DID THE AVIATION & MARITIME INDUSTRIES UTILIZE THESE SERVICES?

258,585 Medical Assistance Calls in 2024

153,304 Medical Cases

2,255 AVIATION SECURITY CASES

32,050 Travel Security Services Delivered

What Were the Most Common In-Flight Medical Events in 2024?

MedAire's In-Flight Medical Cases By the Numbers

MedAire managed 133,886 calls annually—over 365 every day—resulting in 59,131 medical cases requiring direct physician intervention. Our 24/7 MedLink service handles more than 160 cases daily, providing critical support when minutes matter.Understanding these in-flight medical patterns directly impacts your operational efficiency and passenger safety. When medical events occur mid-flight, unplanned diversions can cost $15,000-$200,000 per incident, disrupting schedules across your network. MedAire's real-time physician guidance helps flight crews determine whether situations can be managed in-flight or require immediate landing, protecting both passenger health and your bottom line.

What were the most common illnesses for MedAire Members while travelling in 2024?

MedAire's Crew Support Cases By the Numbers

MedAire's comprehensive crew support ensures your team receives expert care when these common issues arise. With management of 100,000+ crew cases annually, our services keep your operations running smoothly despite the health challenges travelers inevitably face.Understanding these common medical issues directly impacts your crew operations and bottom line. When crew members experience health problems: flight schedules face disruption due to unplanned crew unavailability, replacement crew costs increase operational expenses, recovery time without proper care extends downtime, productivity suffers, affecting service quality and safety.

Gastrointestinal Conditions represent the leading category of medical cases, including: food and water-borne illnesses, digestive discomfort from dietary changes, viral and bacterial infections. Unfamiliar cuisine, varying food preparation standards, and changes in water quality all contribute to these conditions, which can significantly disrupt travel plans.

Injury and External Trauma such as sprains, strains, and fractures, lacerations requiring wound care, or environmental injuries. Many travelers engage in unfamiliar activities or navigate new environments, increasing injury risk while away from home.

Ear, Nose, and Throat Conditions like upper respiratory infections, ear pain and barotrauma from air travel, allergic reactions to new environmental triggers. Travel stress, recirculated air in aircraft, and exposure to new allergens all contribute to these symptoms.

Respiratory Conditions including bronchitis and lower respiratory infections, asthma exacerbations triggered by environmental changes. Air quality variations and climate differences can impact respiratory health during travel.

MedAire aviation security portal alert on a computer and mobile phone.

HOW DO MEMBERS USE MEDAIRE'S DIGITAL TOOLS TO ENSURE OPERATIONAL RESILIENCE?

MedAire's digital tools have become essential components of our clients' risk management strategies. In 2024, our mobile application supported critical decision-making through 81,639 total sessions across 826 client organizations, demonstrating how digital access to expert information drives operational continuity.

826

CLIENT ORGANIZATIONS

300,000+

MEMBER USERS

81,639

ACTIVE APP SESSIONS

53,741

SELF-SERVICE CASES FROM THE APP & PORTAL

2,527

MEDICAL & SECURITY REPORTS DOWNLOADED

13,021

DESTINATIONS SAVED

2,600

AIRPORTS VIEWED

7,072

MEDICAL REPORTS VIEWED

16,305

SECURITY REPORTS VIEWED