Commercial Aviation Medical And Security Services

MedAire's MedLink Emergency Response Centre serves as a cornerstone offering an unparalleled level of medical support for both passengers and crew members when an in-flight emergency occurs.

INDUSTRY-LEADING MEDICAL ADVICE
When a medical emergency occurs in flight, time is of the essence. MedLink provides immediate access to aviation-trained emergency room doctors who have extensive experience in managing in-flight medical events. These experts offer calm, clear, and precise guidance on how to handle a wide range of medical situations, from administering medications from onboard medical kits to making critical decisions like recommending a medical diversion.

SEAMLESS COORDINATION OF CARE
MedLink doesn't just offer in-flight support; it also coordinates local emergency medical services at the Fixed-Base Operator (FBO) if needed. Upon landing, the MedLink team can provide continued care and medical referrals, ensuring that passengers and crew receive the necessary medical attention.

Unlimited 24/7 access to our team of critical care nurses for the assessment of a passenger's medical fitness to fly.
Unlimited 24/7 air-to-ground assistance from the doctors at MedAire’s MedLink via satellite phone patch, HF/VHF radio, ACARS and medical diagnostic equipment.
Expert medical guidance on how to manage an event using the resources available onboard.
Real-time consultation and recommendations for medical diversions.
HIPAA compliant incident notifications and reporting.
All data and communications are recorded and documented.
Monthly reports, annual review, benchmark analysis and recommendations for process improvement and efficiencies.

APP BASED PATIENT ASSESSMENT

The MedAire In-Flight App empowers cabin crew and medical volunteers by allowing them to directly communicate with MedLink, bypassing the need to relay information through dispatch or the flight deck. This direct line of communication saves invaluable time during emergencies, ensuring rapid response and critical decision-making for the most common and life-threatening medical events. The app also integrates with compatible diagnostic equipment to transmit vital sign data directly to MedLink, greatly enhancing the precision and effectiveness of the care provided.

MANAGEMENT OF DIVERSIONS
In extreme cases, a medical emergency may necessitate a diversion. MedLink doctors are trained to assess the severity of the situation and recommend whether a diversion is warranted, helping to ensure the safety of all onboard while considering the operational aspects of the flight.

INTEGRATED WITH ONBOARD MEDICAL KIT
MedLink doctors know exactly what medical supplies and equipment are available onboard and will prompt first responders on when and how to use the items within the Digital Assessment Kit, thereby enhancing the effectiveness of the medical response.

A LEGACY OF TRUST AND EXPERTISE
With more in-flight medical events managed than any other provider, MedAire has built a legacy of trust and expertise in the aviation industry. When you partner with MedLink, you're not just getting a service; you're gaining access to decades of experience and innovation in aviation medical care.