cOMMERCIAL AVIATION MEDICAL and SECURITY services

MedAire partners with the airline industry to keep passengers and crew safe whilst travelling in the air or on duty. Our leading integrated safety solutions include remote medical and security advice and assistance, onboard medical kits, and crew training to provide you with the right resources and information to deliver the highest duty of care to your passengers, employees and assets.

Select a product

MedAire's MedLink manages thousands of passenger fit-to-fly assessments and in-flight medical events every year.

Ground-Based Medical Advisory Service (MedLink)

MedAire pioneered ground-based medical advisory services for airlines over 30 years ago. As such we manage tens of thousands of passenger fit-to-fly assessments and in-flight medical events every year. Whether a medical situation arises in the airport or during a flight, crewmembers have ready access to critical care nurses for questions and advice regarding the health of passengers at the airport or during boarding. Once in the air our dedicated doctors are there for advice and assistance to help crewmembers prevent medical situations from escalating – or cope with them as they occur.

MedAire leverages our medical, security and aviation operations expertise to help maintain your crew’s health, safety and productivity.

Crew Support

MedAire leverages our medical, security and aviation operations expertise to help maintain your crew’s health, safety and productivity. Whether it’s the reassurance of sound advice or lifesaving evacuation support, you need a partner with the right medical and security expertise and resources to assist your crew.

Our Crew Support programme provides your crew with confidence that support is available to them wherever they may travel. Our medical and security experts are available 24/7 to provide timely advice and assistance. No matter the issue you can rely on MedAire and know that your crew is receiving quality care.

MedAire ensures that you have the right information at the right time.

Operational Security Solutions

Let MedAire’s Aviation Security experts augment your team by providing the information and advice you need to help make risk-based decisions in today’s threat environment.

MedAire ensures that you have the right information at the right time to enable you to identify, assess and understand the risks to any flight at all stages of the operation, both in the air and on the ground.

Our consistent communications, online resources, and monthly reports help maintain high operational standards, lower risk, improve customer service and minimize economic loss.

Medical assistance and case management after incidents.

Survivor Management

In the wake of the unthinkable, MedAire’s Survivor Management programme complements a carrier’s internal crisis management team to locate, assess and medically monitor survivors ensuring they are receiving the best treatment possible.

MedAire’s unique ability to provide local on the ground support in the early hours after an incident allows us to help carriers reach the perfect balance of proper medical assistance and case management.

MedAire’s PAS programme helps you gain operational efficiencies by leveraging our medical team for the review of these cases.

Passenger Assistance Services (PAS)

With the continued rise of commercial airline travel among the aging population and the advent of medical tourism, airlines must increasingly manage the special needs of passengers requiring supplemental medical equipment or assistance.

MedAire’s PAS programme helps you gain operational efficiencies by leveraging our medical team for the review of these cases.

Our medical professionals will:

Review MEDI forms and provide fit-to-fly assessments and travel clearance.
Review special equipment needs or requests
Contact the treating physician for health questions relative to scheduled flights

CRO Assist helps you resolve issues quickly to maintain on-time performance and prevent complaints.

Complaints Resolution Officer (CRO) Assist

MedAire understands your need to provide quality and consistent customer service for all passengers with as little operational disruption as possible.

CRO Assist helps you resolve issues quickly to maintain on-time performance and prevent complaints before they happen. Through our 24/7 dedicated hotline, your ground personnel will have access to our team of Air Carrier Access Act (ACAA) experts.

They are available to answer any questions and review options for handling situations when they arise.

Our experts will guide your personnel on how to resolve the issue with dignity and respect to your passengers with disabilities.

MedAire will collect, document and report the case data back to you. The report will identify the source of the issue allowing for remediation which ensures compliance with the rule.

A secure way to present medical information.

ICC AOKpass

A secure way to present medical information

MedAire has partnered with the International Chamber of Commerce (ICC) and SGS Group to launch the ICC AOKpass mobile app, providing trusted recognition of your customers', guests' or employees' COVID-19 compliance status.

AOKpass allows you to verify the COVID-19 Vaccination or Testing compliance status of your customers, guests or employees as needed for travel without having to store or process Personal Health Information.

AOKpass is a privacy-preserving, digitally authenticated, secure and portable copy of an end-user's medical records, approved by a medical professional and only accessible by the individual.

PRIVACY BY DESIGN

Everyone should be able to indicate compliance with health requirements without compromising their right to strict health data privacy.

Our technology is built upon 3 core principles - privacy, security, and portability - to enable travellers to present health status without surrendering control of their medical information.

Read the ICC AOKpass privacy declaration.

INFORMATION NEVER LEAVES THE DEVICE

AOKpass is built to be decentralised, meaning medical records are stored only on the individual’s device and will not be shared or stored elsewhere.

SHARE ONLY WHAT'S NEEDED

When someone verifies the pass, the technology validates the digital signature of the individual’s pass to ensure authenticity.

An individual’s pass is then verified without the need of showing any personal or medical information.

HOW IT WORKS