During a flight, have you ever heard, "are there any doctors on board?" Or worse, had your flight diverted due to an emergency? It is common for medical emergencies to occur in the sky, just as they do on the ground. However, the likelihood of experiencing an in-flight medical emergency is much higher than the average person might think. Did you know that MedAire's Global Response Centre receives roughly 300 calls every day? The most common medical case types include gastrointestinal, neurological, musculoskeletal, infectious/communicable, and respiratory illnesses. Essentially, MedAire saves lives in places where medical treatment is not easily accessible, whether on the deck of a yacht in the middle of the Mediterranean Sea or the galley of an aircraft 40,000 feet in the air. MedAire's expert assistance is available anytime, anywhere.

MedAire, an International SOS company, is the leading provider of travel risk management solutions for aviation and luxury yachts. Whether on land, air or at sea, MedAire is available anytime, anywhere around the globe. MedAire offers 24/7, 365 days a year medical and security assistance driven by experts, best in class onboard medical kits and equipment, and crew medical and safety training. MedAire pioneered remote telemedicine and for 35 years has been continuously evolving our solutions for the complex problems of a changing and diverse world. At MedAire, we believe that a diverse and inclusive workplace is essential to driving our business forward. Diverse and inclusive teams impact our products and services to help us better serve our clients. MedAire's global network expands over 27 Assistance Centres, 64 clinics, 90 countries, and over 100 languages spoken. Our diversity strengthens our mission to be a valuable partner by providing expert medical, security, and operational support to keep travellers and assets safe.


MedAire's Global Response Centre Explained

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    MedAire Launches New EU-Based Fulfilment And Distribution Centre For Yachts In Partnership With Seafarma

    Nov 23, 2021
    MedAire News

    London, November 24 2021. MedAire today announced the official launch of their new EU fulfilment centre, located in Rotterdam, Netherlands, partnered with medical supplier to the marine industry, Seafarma.

    The expansion from a UK fulfilment centre to also include a European base, will better serve MedAire Yachting clients receiving medication to EU locations, resulting in faster shipping times, competitive pricing and no customs or brokerage fees.

    Steven Bates, MedAire General Manager says that “the smooth set-up and running of our new fulfilment centre is not only supported by the dedication and determination of the MedAire Yachting team, but also by Seafarma who are experts in supplying medication to many different sectors within the maritime industry”.

    Bates also adds that “We chose to partner with Seafarma as we were greatly impressed by the team and their strict adherence to quality assurance processes to ensure regulatory compliance. Our clients can be assured that they will receive the same high level of service when receiving an order through Seafarma”.

    To date over 180 clients have already received medical kits, medication and other supplies from Seafarma.  

    Friso Janssen, Seafarma Co-owner, comments “as a supplier to some of the world’s leading chandlers, oil rigs, cruise ships and shipping companies, we are well placed to understand the specific needs of the maritime community, whether that’s changing itineraries or keeping to strict delivery dates before the vessel continues its journey. We are delighted to partner with MedAire and look forward to developing our relationship”.

    MedAire customers will continue to receive medication from the closest fulfilment centre to their cruising locations with a global reach that includes the U.S., the UK, Australia and now the Netherlands.

    For further information contact:

    Luc Hill
    Senior Marketing Executive, MedAire
    m +44 (0)7587 627 811

    About MedAire

    MedAire, an International SOS Company, is the world’s leading medical assistance and travel safety service, used by over 50% of the world’s superyachts.

    For over 35 years we have been ensuring that owners, captains, crew and guests are prepared, capable and confident during medical and travel safety incidents, 24/7/365. We do this through our medical kits, emergency assistance, training, emotional support, consultations and much more.

    For more information about how our solutions can help your yacht maintain a happy, healthy crew, visit: or follow us at