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How do I reset my password?

RESET THE PASSWORD USED FOR THE MEDAIRE PORTAL AND MEDAIRE MOBILE APP, THEN USE THE SAME CREDENTIALS ACROSS BOTH PLATFORMS.

Use the MedAire Portal sign-in page to request a secure password-reset link. These steps apply when you know the email address connected to your account.

Before you begin

  • Use the primary or alternate email address registered to your MedAire account.
  • Look for the reset message from noreply@medaire.com.
  • Account-activation links expire after seven days. If yours has expired, contact MedAire for help.

Open the sign-in page

Go to app.medaire.com.

Open sign-in help

Select Need help signing in? below the sign-in form.

Choose Forgot password

Select Forgot password? from the available sign-in options.

Enter your account email

Enter the primary or alternate email address associated with your MedAire account, then submit the request.

Use the reset link

Open the message from noreply@medaire.com and follow its secure link to create a new password.

Didn’t receive the email? Check your spam or junk folder, confirm that you entered the registered address, and allow a few minutes for delivery. Avoid submitting repeated requests in quick succession.

Still unable to sign in?

Use the Contact Us form and select Cannot Access the App or Portal. Include your name, organization, registered email address, and the point where the process stops. Do not include your password.