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MedAire’s Digital Assessment Kit (DAK) iPad Maintenance

Routine Software update for MedAire’s DAK

Doc. No/Rev. No: L3-Sales-MDW-104-51 2.0 Revision Date: May 2025

Type of Task: Allow 4 hours to complete this task.

 

Required Materials & Tools:

  • iPad charger and power outlet
  • Unrestricted Wi-Fi access (Network must allow Apple Store access)

Safety Precautions:

  • None

Work Instructions:


Step 1: Identify and Verify DAK and iPad Serial Number

  1. Locate the DAK serial number on the ID
  2. Power on the iPad inside the DAK and retrieve the iPad serial
    1. Open Settings → Tap General → Tap About → Locate Serial Number. DAK Tag iPad
    2. Ensure that the serial number on the iPad and DAK ID tag match.

     

    Step 2: Update iOS Software

    1. Plug the iPad into a power source using the provided Ensure it remains plugged in throughout the update process.
    2. Connect to Wi-Fi: Ensure the iPad is connected to a stable, Unrestricted Wi-Fi network that allows Apple App Store access.
    3. Check for IOS Update and Download & Install (if available):
      1. OpenSettings > TapGeneral > TapSoftware > Download & Install (if update is available).
    4. Once the update is downloaded, your iPad will restart to complete the installation. After restarting, proceed to Step 3.


     

    Step 3: Verify Latest MedAire Aviation App Version

    1. Go to this article: https://www.medaire.com/dak to verify the latest MedAire Aviation App version:
      1. Under App Requirement look for “The most current version of the app used by the DAK:” 
    2. Check the MedAire Aviation App version on the iPad:
      1. Open the app → Click the three-bar menu (upper left corner) → Locate and verify the version number.
    3. If the app version matches the version listed on com, skip to Step 5. If it does not match, proceed to Step 4.

      Step 4: Update Apps (Hexnode UEM App & MedAire Aviation App)

      1. Locate and open the Hexonde UEM App from the iPad home
      2. Swipe down on the home page from top to bottom and look for the “Sync Successful” (green box) message.
      3. Return to iPad home

      There are two ways to update the applications:

      • Manual Update/Self Service – Recommended – 4 Hours
      • Remote/Assisted Update – Call MedAire to request remote update – Up to 48 business hours

      Method 1: Manual Update/Self-Service

      1. Keep the iPad powered on and connected to Wi-Fi for at least 4 hours.
        1. The screen does not need to remain on, but the iPad must stay powered on.
      2. After 4 hours, verify the update by checking the MedAire Aviation App.
        • A blue dot should appear on the iPad home screen if the update is complete.

      Note: The blue dot will disappear once the app is opened or after 30 days from the update completion.

      If no blue dot is present, Open the MedAire Aviation App → Click the three-bar menu (upper left corner) → Locate and verify the version number matches the version listed in this article: XXXXXX.com

      Method 2: Remote Update

      1. Contact MedAire’s Account Management Team +1 (614) 202-6166 or +1 (480) 333-3700
        1. Provide your name, contact information, and the iPad serial number. 
        2. Allow up to 48 business hours for a response. Our support team is based in Phoenix, Arizona (US MST Time Zone).
        3. Ensure the iPad remains charged while waiting for a

      Step 5: Final Verification & Close Kit

      1. Confirm that the iPad serial number matches the DAK bag tag serial number
      2. Power off the iPad completely and attach it to the Velcro panel
      3. Securely close the kit.

      Acceptance Criteria: All Applications on the iPad are up to date with the most current version listed on MedAire.com