Contingency360 delivers comprehensive crisis response, emergency planning, and 24/7 support designed specifically for business aviation operations.
This webinar explains MedAire's integrated partnership with Go Crisis to provide customized emergency response programs, family assistance, aircraft tracking, global medical and security resources, and boots-on-the-ground support wherever you operate—protecting your people, reputation, and operations when it matters most.
Why Business Aviation Needs Comprehensive Crisis Response Tight budgets, small teams, unpredictable routes, VIP passengers, and elevated media attention create unique challenges that require specialized, immediate support beyond traditional EAP or insurance.
The MedAire + Go Crisis Partnership Combining MedAire's 40+ years of global medical and security infrastructure with Go Crisis's proven mass-fatality and humanitarian response expertise delivers a true one-stop-shop crisis solution.
How Contingency360 Works in Real Crises From aircraft accidents and medical diversions to security breaches and cyber incidents—one phone call activates emergency command centers, deploys boots-on-the-ground teams, and coordinates family assistance, media response, and regulatory compliance globally.
Initial gap analysis: Review existing ERP against IS-BAO, IATA, and ICAO requirements
Customized ERP development: Tailored plans, checklists, and protocols for small, medium, or large operators
Virtual onboarding: Integration with IT systems, flight operations, and crew communication tools
Ready-to-use checklists: Security, natural disaster, medical emergency, terrorism, arrest/detention, and more
Documented exercises and training: Continuous education, annual ERP tune-up symposiums, and lessons-learned sessions
Bespoke family support: Individualized care, choice-driven services, single point of contact for each family
Repatriation coordination: Human remains, personal effects recovery, and choice-based restoration (e.g., watch repair vs. preserving crash condition)
Victim accounting: Toll-free contact centers, outbound family notifications, ground injury tracking
Mental health support: For families, crew, and flight department staff affected by critical incidents
Media and communications support: Spokesperson deployment, messaging strategy, brand protection
29 MedAire assistance centers worldwide: 24/7 access to physicians, nurses, and security specialists
100,000+ vetted providers: Negotiated contracts for hospitals, security, ground transportation, and emergency services
Boots-on-the-ground deployment: Local providers with hospital privileges, visa/paperwork facilitation, site security, and armed guards when needed
Specialized business aviation desk: Trained staff who understand confidentiality, privacy, and executive-level service expectations
Proximity advantage: 95% of rescue success comes from local, immediate response—not distant emergency services
Flight tracking integration: Manual entry or API integration with flight operations systems
Deviation alerts: Real-time notifications via SMS, email, or mobile app when aircraft deviates from flight plan
Immediate assistance activation: Click "Need Assistance" or "No Assistance Required" directly from deviation alert
Two-way crew communication: SMS/messaging to crew members for status checks and situational awareness
Security risk overlay: Automatic security alerts tied to diversion locations
One phone call: Activates both MedAire Emergency Command Center (ECC) and Go Crisis response teams simultaneously
30-60 minute initial assessment: Strategic advisory, situational questions, resource scoping
Boots-on-the-ground deployment: Teams mobilize to crash site, headquarters, Family Assistance Center, and affected locations
Contact center activation: Toll-free numbers, victim accounting, family outreach, media inquiries
Regulatory and legal coordination: Work with insurers, local authorities, NTSB/equivalent, and legal teams
One-Stop Crisis Solution: Single phone call activates global medical, security, family assistance, media response, and operational support—no need to coordinate multiple vendors mid-crisis.
Business Aviation-Specific: Trained for confidentiality, VIP passenger handling, unpredictable routes, small teams, and elevated media scrutiny that comes with high-profile incidents.
Proven Track Record: MedAire's 40+ years of aviation medicine/security combined with Go Crisis's mass-fatality and humanitarian response expertise across commercial and business aviation.
Proactive + Reactive: Not just incident response—includes ERP development, gap analysis, annual training, tabletop exercises, and continuous improvement as your operation evolves.
Protects What Matters Most: Reduces liability, preserves reputation, ensures regulatory compliance, and—above all—does the right thing for affected people with dignity and choice.