On‑Demand Webinars & Recorded Events

What to Expect: Reality & Expectations of MedAire Service

Written by MedAire Webinars | Sep 15, 2026, 4:11:11 PM

What Should You Expect When You Call MedAire?

Whether you're dealing with a medical issue while traveling, need help finding qualified care, or have questions about fitness to fly, understanding how MedAire works can help you get the support you need faster and more effectively.

In this webinar, MedAire's medical and operations experts explain what happens when members contact MedAire, how cases are managed, and the types of assistance available before, during, and after travel.

WHAT DOES THE WEBINAR COVER?

  • How the MedAire Support Process Works Learn what happens after you contact MedAire, including intake, case assessment, care coordination, and ongoing support.

  • When to Contact MedAire Understand the situations where MedAire can help, including illness or injury while traveling, physician referrals, prescription replacement, hospitalization support, and fitness-to-fly concerns.

  • Global Medical Assistance Discover how MedAire's worldwide network helps members access appropriate medical care and navigate healthcare systems around the globe.

  • Setting Realistic Expectations Gain a better understanding of response times, available services, and how members can help ensure the most effective support experience.

Medical Support Throughout Your Journey

  • 24/7 Medical Assistance: Access experienced medical and operational professionals anywhere in the world.

  • Physician and Hospital Referrals: Receive guidance to trusted healthcare providers based on your location and medical needs.

  • Hospitalization Support: Learn how MedAire monitors hospitalized members and communicates critical medical updates.

  • Prescription Assistance: Understand how MedAire can help replace essential medications when unexpected travel disruptions occur.

  • Fitness-to-Fly Guidance: Learn how medical teams assess travel readiness following illness, injury, or hospitalization.

Understanding Case Management

  • Case Assessment: What information MedAire collects and why it is important to delivering the best possible support.

  • Care Coordination: Learn how MedAire's medical and operational teams work together to support members throughout their case.

  • Medical Transportation Support: Understand when medical escorts, medical transport arrangements, or evacuation support may be considered.

  • Ongoing Communication: Discover how MedAire keeps members informed and supported throughout the assistance process.

Maximizing Your MedAire Membership

  • Know When to Call: Understand the full range of medical and travel assistance services available through MedAire.

  • Be Prepared: Learn what information can help speed up support and improve case management.

  • Travel with Confidence: Gain a better understanding of the medical resources available to you worldwide.

Key Takeaways

Know When to Call: MedAire supports members with a wide range of travel-related medical situations, from physician referrals and prescription assistance to hospitalization and medical transport coordination.

Understand the Process: Learn how cases are assessed, managed, and supported by MedAire's medical and operational experts.

Access Global Expertise: MedAire helps members navigate unfamiliar healthcare systems and connect with appropriate medical resources around the world.

Set Realistic Expectations: Gain clarity on the services available, the information needed during intake, and how MedAire coordinates support throughout a medical event.

Maximize Your Membership: Understanding how MedAire works helps members receive faster, more effective assistance when it matters most.

Presented By

Dr. Justin Devlin | Global Medical Director, MedAire
Jessica Galarza | Operations Manager, MedAire
Paula Santos | Business Development Manager, MedAire