Yacht Medical Kits
MedAire has upgraded the system behind medical kit ordering and onboard inventory management. Replenishment quotes now generate in seconds, every kit ships with clearer pouch-by-pouch content cards, and MediTrack now appears as Inventory inside the MedAire Client Portal and eShop. This page explains what captains and yacht managers should expect on their first order.
Overview
| ▸ Item locations are now assigned to group packs and items. New crew can identify where supplies are stored, and MedAire's medical team can direct a caller to the right place onboard during an emergency. |
| ▸ Clearer content cards, showing what to expect in each pouch. These are replaced once only. |
| ▸ Replenishment quotes in seconds. |
| ▸ Enhanced quality control automations at every global fulfilment centre, supporting consistent supply wherever your vessel resupplies. |
| ▸ Full order history and downloadable replenishment instructions available in the platform. |
Onboard Response
Each item and group pack is assigned a storage location within the kit. This helps new crew joining the vessel identify where supplies are stored, and allows MedAire's medical team to direct a caller to the right place onboard to find the relevant kit. For a crew member who joined recently, or is treating a casualty on deck at night, that removes a search which would otherwise cost minutes.
First Order
Following client feedback, your first order includes updated content cards. This is a one-time change. The new format gives clearer visibility of the items in each pouch, helping you navigate the kit with more ease.
Some kits require a small number of item movements at first order. These bring pre-2021 kit designs in line with the most up-to-date configuration, ensuring items fit well within the pouches and facilitating future enhancements as medical advances and regulatory updates require.
The tool you use to view onboard supplies and log usage appears as Inventory within the MedAire Client Portal once your inventory has been migrated. You will continue to access it as you do today, and it will also be available via the MedAire eShop — making it easier to move between orders and inventory management in one place.
Quotes remain viewable and checkout remains available through the MedAire eShop, where you can pay by credit card or download an invoice to pay by bank transfer.
Get In Touch
Contact your dedicated Account Manager or our Customer Care Team at CustomerCareLY@medaire.com.
Common Questions
Do I need to replace my content cards at every resupply? |
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No. Content cards are updated once, on your first order processed through the new system. Subsequent replenishments do not require the cards to be changed.
Where do I find MediTrack now? |
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MediTrack appears as Inventory within the MedAire Client Portal once your inventory has been migrated. You access it the same way you do today, and it is also available via the MedAire eShop.
Why are some items being moved in my kit? |
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Kits designed before 2021 require a small number of item movements at first order. These bring the kit in line with the most up-to-date configuration, ensuring items fit well within the pouches and facilitating future enhancements as medical advances and regulatory updates require.
How do I pay for a replenishment order? |
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Quotes are viewed and checked out through the MedAire eShop. You can pay by credit card or download an invoice to pay by bank transfer.