Turning medical data into operational decisions
MedAire's client reporting capabilities provide complete visibility of your active and historical cases through an intuitive dashboard and with 67% of the world's top commercial airlines relying on MedAire, our data set can provide unique insight into how your cases trend compared to the wider aviation industry.
MedLink client reporting is built around the information airline medical and safety teams need to know. All case data and communications, including in-flight audio calls, are recorded and stored in MedAire's proprietary database, giving airlines a complete record for internal review and regulatory documentation — from the first pre-departure assessment through to final patient disposition.
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Fit-to-Fly Outcomes
Pre-departure assessments, approval rate, passenger location, and medical category. |
Medical Case Category
Breakdown of medical events by clinical type — cardiovascular, gastrointestinal, neurological, and more. |
Diversion Rate
Rate of flights diverted, including whether the diversion was pilot-initiated or MedLink-recommended. |
Case Volume
Dashboards and summaries, provide complete visibility into total case volumes across fit-to-fly, in-flight, and crew support. |
Case-Level Drill-Down
Drill down into case specifics like gender and age, flight origin and destination, and the patient's final disposition. |
When a passenger presents as unwell airlines staff can request a fit-to-fly assessment through MedAire, providing timely medical guidance to help determine whether the passenger can safely continue their journey. Reporting includes:
Passenger Location: Where each request was made: check-in desk, departure gate, or onboard during boarding.
Medical Category: Classification by illness or injury, with the specific medical category.
Approval Rate: The proportion of assessments resulting in cleared to travel or recommended against travel.
Departure Airport: Case volume by origin airport, enabling airlines to identify high-activity locations and ensure the right processes are in place on the ground.
Assessment Outcome: Breakdown of recommendations.
The in-flight reporting dashboard, within the same reporting environment as Fit-to-Fly and Crew Support, captures a similar level of detail relating to the passenger, including additional aspects like In-Flight App usage (if used by the airline), whether the medical kit was opened, if a diversion occured and the final patient outcome.
In the event of a medical diversion, MedAire's team reviews every case — assessing decisions made, their effectiveness, and providing recommendations to prevent similar events and improve future operational response.
During client business reviews, airlines can see how their diversion rate, case mix, and fit-to-fly approval patterns compare to industry peers, built from a dataset that reflects the majority of global commercial aviation. No other provider manages cases at this scale, giving MedAire a unique basis for benchmarking.
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67%
of the world's top
commercial airlines |
250+
airline clients
worldwide |
40+
years of in-flight
medical data |
1M+
cases managed
by MedLink |
For airlines using MedAire's Crew Support, reporting goes beyond passenger events to provide visibility into crew illnesses and injuries down route.
This gives airlines greater oversight of crew care once employees leave the aircraft, including visibility into cases and associated costs, supporting both duty of care and cost containment.
Combined with industry benchmarking, the data can reveal patterns in crew health issues and support more targeted health and safety interventions.
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DEMOGRAPHICS AND CREW ROLE
Breakdown by crew role (flight attendants vs pilots) and age group. |
Patient Disposition
Outcomes and follow-up needs for each case — outpatient, inpatient, medical clearance required, and more. |
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Case Count by Medical Category
Leading crew health categories including gastrointestinal, injury/external, ENT, respiratory, and musculoskeletal. |
Incident Location & Activity Map
Case count by incident city and an activity map to identify geographic patterns in crew health down route. |
MedAire provides annual reviews and on-demand insights, helping airline teams stay informed about medical trends across their operation.
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On-Demand Access
PowerBI ReportingFit-to-Fly, in-flight, and Crew Support reporting live in one place, providing a single location for airlines to view the full operational picture and identify trends across their medical cases. |
Deep Review
Annual Client ReviewAnnual reviews provide a more granular look into your cases, including AED review. MedAire supports airlines to track trends, refine onboard response, and drive greater efficiency. |
On-demand, benchmarked reporting tells clients how their cases compare to the rest of the industry — and where to focus next.
Trusted by 67% of the world's top commercial airlines, our dataset is the only one that can put your operation in context. That's the difference MedAire's market position makes possible.
| Learn About MedLink | Crew Support |