During a flight, have you ever heard, "are there any doctors on board?" Or worse, had your flight diverted due to an emergency? It is common for medical emergencies to occur in the sky, just as they do on the ground. However, the likelihood of experiencing an in-flight medical emergency is much higher than the average person might think. Did you know that MedAire's Global Response Centre receives roughly 300 calls every day? The most common medical case types include gastrointestinal, neurological, musculoskeletal, infectious/communicable, and respiratory illnesses. Essentially, MedAire saves lives in places where medical treatment is not easily accessible, whether on the deck of a yacht in the middle of the Mediterranean Sea or the galley of an aircraft 40,000 feet in the air. MedAire's expert assistance is available anytime, anywhere. MedAire, an International SOS company, is the leading provider of travel risk management solutions for aviation and luxury yachts. Whether on land, air or at sea, MedAire is available anytime, anywhere around the globe. MedAire offers 24/7, 365 days a year medical and security assistance driven by experts, best in class onboard medical kits and equipment, and crew medical and safety training. MedAire pioneered remote telemedicine and for 35 years has been continuously evolving our solutions for the complex problems of a changing and diverse world. At MedAire, we believe that a diverse and inclusive workplace is essential to driving our business forward. Diverse and inclusive teams impact our products and services to help us better serve our clients. MedAire's global network expands over 27 Assistance Centres, 64 clinics, 90 countries, and over 100 languages spoken. Our diversity strengthens our mission to be a valuable partner by providing expert medical, security, and operational support to keep travellers and assets safe.
25 September 2023, London, MedAire has today announced the expansion of its dedicated yachting medical and security assistance service to Chiswick, London.
Located within the London International SOS Assistance Centre, the new team will meet increased demand, especially during the busy peak periods of the Mediterranean and Caribbean yachting seasons.
The new Assistance Centre will work alongside MedAire’s U.S. based Assistance Centre in Phoenix, in a follow-the-sun model, continuing to provide 24/7/365 support to yachts.
This expansion follows the recent launch of MedAire’s Business and General Aviation Assistance Centre in London and will provide a seamless service for the many clients that rely on MedAire for health and security coverage across their aviation and maritime assets.
"MedAire has provided the highest level of medical and security assistance to the yachting industry for over 35 years," said Steven Bates, MedAire General Manager. "We chose to expand to London not only because the service delivery infrastructure is already well established, with access to numerous highly trained individuals, but London is of course closer to the areas in which our clients operate – allowing us to better leverage local capabilities and facilitate more knowledge-sharing between the International SOS and MedAire teams”.
Hannah Li Head of Medical and Security Assistance Services, London at International SOS said that "We’re proud that London was chosen as a centre of excellence to look after yachting cases. Clients can of course expect the same high levels of service and our team responsible for managing luxury yacht cases have undergone additional training to provide enhanced support to the specialised needs of those on superyachts"
If you have any questions about MedAire’s new Assistance Centre or if you would like to find out more about subscribing to MedAire contact us here or reach out to your Account Manager.
EXPERT CARE, EVERYWHERE.