Thank you for calling MedLink. This is Mary Jane. Please state your company name.
Forty years ago, flying at thirty-five thousand
feet meant you were hours from help. But in nineteen eighty-seven, everything changed. A distress call came in- an American
Trans Air flight with a passenger in cardiac arrest. MedAire's MedLink. answered, and aviation safety was never the same.
In that call, routed through Stockholm Radio, MedLink guided the crew through a successful emergency diversion. A life was saved,
and a standard was set. MedAire's MedLink provides trained crew real-time clinical support, assessing passenger symptoms, using onboard medical kits,
and when necessary, identifying the best diversion airport for emergency care. From fainting to seizures, chest pain to turbulence-related injuries,
MedLink provides a coordinated medical response, keeping passengers safe at altitude and helping flight crews focus on what matters most.
By two thousand and three, MedLink made history again, receiving the first-ever real-time vital signs from an aircraft. A heart
attack mid-flight accurately diagnosed from the ground. Remote diagnostics, real-time medical support, the future of
in-flight care delivered on board. In two thousand and four, MedAire's approach was officially recognized as both unique and essential,
with a patent granted for our method of identifying medical facilities along a travel route. This wasn't something new.
It was proof that our process was unlike anything else. Global expansion followed. MedLink delivered in Mandarin, then German, doubling
space in Phoenix, scaling to meet over four hundred in-flight calls a day. Twenty nineteen, another first: an AI-guided in-flight
app empowering cabin crew to assess and report in real time, launching first with partner Icelandair, then the world. In
twenty twenty-one, MedAire advanced passenger assessment with the launch of the digital assessment
kit to provide non-medical crew with clinical-grade
tools and a simple iPad interface linked directly with MedLink, making digital assessment smarter, simpler, and available to everyone.
MedLink receives over ten thousand minutes of in-flight calls every month from the cabin. Forty years later, MedLink has redefined
what's possible at thirty-five thousand feet by turning emergencies
into outcomes and experience into innovation. For MedAire, the mission isn't over, it's just gained altitude.