WEBVTT

00:00:06.720 --> 00:00:10.800
Thank you for calling MedLink. This is Mary Jane. Please state your company name.

00:00:12.860 --> 00:00:15.220
Forty years ago, flying at thirty-five thousand

00:00:15.260 --> 00:00:22.720
feet meant you were hours from help. But in nineteen eighty-seven, everything changed. A distress call came in- an American

00:00:22.760 --> 00:00:30.470
Trans Air flight with a passenger in cardiac arrest. MedAire's MedLink. answered, and aviation safety was never the same.

00:00:30.500 --> 00:00:38.360
In that call, routed through Stockholm Radio, MedLink guided the crew through a successful emergency diversion. A life was saved,

00:00:38.400 --> 00:00:48.220
and a standard was set. MedAire's MedLink provides trained crew real-time clinical support, assessing passenger symptoms, using onboard medical kits,

00:00:48.260 --> 00:00:56.280
and when necessary, identifying the best diversion airport for emergency care. From fainting to seizures, chest pain to turbulence-related injuries,

00:00:56.340 --> 00:01:03.300
MedLink provides a coordinated medical response, keeping passengers safe at altitude and helping flight crews focus on what matters most.

00:01:03.340 --> 00:01:09.660
By two thousand and three, MedLink made history again, receiving the first-ever real-time vital signs from an aircraft. A heart

00:01:09.720 --> 00:01:17.150
attack mid-flight accurately diagnosed from the ground. Remote diagnostics, real-time medical support, the future of

00:01:17.160 --> 00:01:25.720
in-flight care delivered on board. In two thousand and four, MedAire's approach was officially recognized as both unique and essential,

00:01:25.760 --> 00:01:32.510
with a patent granted for our method of identifying medical facilities along a travel route. This wasn't something new.

00:01:32.520 --> 00:01:40.040
It was proof that our process was unlike anything else. Global expansion followed. MedLink delivered in Mandarin, then German, doubling

00:01:40.140 --> 00:01:47.800
space in Phoenix, scaling to meet over four hundred in-flight calls a day. Twenty nineteen, another first: an AI-guided in-flight

00:01:47.920 --> 00:01:56.140
app empowering cabin crew to assess and report in real time, launching first with partner Icelandair, then the world. In

00:01:56.180 --> 00:02:00.100
twenty twenty-one, MedAire advanced passenger assessment with the launch of the digital assessment

00:02:00.180 --> 00:02:02.940
kit to provide non-medical crew with clinical-grade

00:02:03.000 --> 00:02:12.100
tools and a simple iPad interface linked directly with MedLink, making digital assessment smarter, simpler, and available to everyone.

00:02:12.160 --> 00:02:18.970
MedLink receives over ten thousand minutes of in-flight calls every month from the cabin. Forty years later, MedLink has redefined

00:02:19.000 --> 00:02:23.070
what's possible at thirty-five thousand feet by turning emergencies

00:02:23.100 --> 00:02:30.460
into outcomes and experience into innovation. For MedAire, the mission isn't over, it's just gained altitude.