WEBVTT 00:00:09.240 --> 00:00:12.160 Thank you for calling MedLink. This is Mary Jane. Please state your company name. 00:00:12.760 --> 00:00:19.000 Every two minutes around the clock, a call connects a traveler experiencing a medical or security event to 00:00:19.060 --> 00:00:29.460 remote expert advice and assistance. But four decades ago, remote medical assistance for the aviation industry didn't exist. 00:00:33.640 --> 00:00:39.140 This little boy had been thrown from the vehicle. He reached up, and he grabbed my collar of my flight 00:00:39.240 --> 00:00:44.170 suit, and he pulled me to his face and he said, "I'm not afraid, and I love you." 00:00:44.180 --> 00:00:44.290 But 00:00:44.320 --> 00:00:51.260 he died. The loss of Ralphie in 1983 was the inspiration behind the founding of MedAir. 00:00:52.980 --> 00:00:54.200 It's amazing to me 00:00:54.780 --> 00:00:57.900 to believe that in 1985, with just an 00:00:58.000 --> 00:01:05.450 idea of how to support remote locations, that this company would fast-forward 00:01:06.080 --> 00:01:14.380 into its 40th year in the aviation industry, and for the industry to see MedAir 00:01:14.460 --> 00:01:24.940 as the gold standard. Then came MedLink, the world's first global remote medical response center for the aviation industry. 00:01:24.960 --> 00:01:34.050 1987, a passenger suffered a cardiac arrest over the mid-Atlantic. The crew contacted us via Stockholm Radio at the 00:01:34.100 --> 00:01:37.050 time. Our team was able to guide them 00:01:37.080 --> 00:01:45.840 through the event and eventually recommend a diversion. Fortunately, the passenger survived, and that moment was much more than a 00:01:45.900 --> 00:01:48.100 rescue. It was the defining 00:01:48.140 --> 00:01:48.600 moment 00:01:49.080 --> 00:01:56.740 where a new standard of care emerged for this type of situation. For over 40 years, we worked behind the 00:01:56.960 --> 00:02:06.960 scenes to ensure passenger safety. Passengers don't realize that during in-flight medical events, crew are communicating with our MedLink. doctors, 00:02:07.040 --> 00:02:17.020 so our MedLink doctors can make the proper recommendation to ensure that passenger safety. By 1989, Gulfstream Aerospace had made 00:02:17.060 --> 00:02:26.340 MedAir's equipment and services standard on every new aircraft delivered. More major aircraft manufacturers and commercial airlines followed. 00:02:26.380 --> 00:02:36.080 The aviation industry was embracing a new standard of passenger care. In 1997, Joan testified before US Congress. 00:02:36.100 --> 00:02:41.060 Her advocacy and supporting data helped pass legislation to mandate defibrillators 00:02:41.080 --> 00:02:50.160 and medical kits on board all US commercial aircraft, a requirement that has saved countless lives since 2001. 00:02:50.840 --> 00:03:00.210 MedAir continued to innovate. We opened MedSpace to ensure aviation medical kit quality reached new standards. 00:03:00.210 --> 00:03:07.920 The superyacht industry invited MedAir aboard, adapting proven aviation solutions for remote ocean locations. 00:03:08.620 --> 00:03:15.290 When terrorism shattered aviation's sense of security on September 11th, MedAir responded immediately. 00:03:17.120 --> 00:03:20.340 In a day and age where volatility around the world is increasing, 00:03:20.980 --> 00:03:27.340 security solutions are here to help clients ensure that they're taking into account safety and security above their assets 00:03:27.700 --> 00:03:29.030 and their crew members, no matter 00:03:29.100 --> 00:03:37.240 where they go. MedAir continued to find new ways to bring value to the industry, using new technology to enhance 00:03:37.300 --> 00:03:48.040 our expert advice and assistance. In 2008, our capabilities expanded greatly with our integration into International SOS. Our clients 00:03:48.060 --> 00:03:54.000 are global, and so are we. We're proud to be supporting our clients reduce their medical and security risks 00:03:54.040 --> 00:04:03.450 wherever they operate and wherever they're based. With every technological advancement, MedAir sees opportunity to further our mission of ensuring 00:04:03.500 --> 00:04:06.200 every traveler is protected, no matter where 00:04:06.240 --> 00:04:16.779 they travel. Today, MedAir leads with innovations that seemed impossible when we were founded. The in-flight app guides crew through 00:04:16.820 --> 00:04:26.090 emergencies with evidence-led AI assistance. The digital assessment kit captures vital signs and transmits them instantly to MedLink physicians on 00:04:26.120 --> 00:04:30.380 the ground, and our aviation portal delivers security intelligence 00:04:30.700 --> 00:04:31.960 and tools for aviation 00:04:32.040 --> 00:04:33.100 professionals in 00:04:33.160 --> 00:04:41.040 real time. We're not just solving clinical challenges, we're empowering crew. Our tools are designed to help non-medical 00:04:41.120 --> 00:04:44.310 professionals act with confidence in the moment. 00:04:45.560 --> 00:04:48.080 MedAir has earned its place in the industries we serve by 00:04:48.200 --> 00:04:56.700 being a most trusted partner to our clients in sometimes the most difficult of moments. Over the past four decades, 00:04:56.800 --> 00:04:58.100 MedAir has handled over 00:04:58.480 --> 00:05:01.120 750,000 in-flight medical 00:05:01.160 --> 00:05:10.670 cases and helped hundreds of thousands more travelers at the gate, at destination, and at sea. Major aircraft manufacturers integrate 00:05:10.720 --> 00:05:13.220 MedAir solutions as standard. 00:05:13.280 --> 00:05:23.110 Over 250 airlines and air freight operators, more than 6,800 business and private aviation aircraft, and thousands of luxury 00:05:23.200 --> 00:05:25.140 yachts and commercial maritime vessels 00:05:25.660 --> 00:05:34.860 trust MedAir to protect their passengers and crew. The numbers tell a story, but behind each number is a person. 00:05:34.920 --> 00:05:36.060 After 40 years 00:05:36.700 --> 00:05:40.220 and the growth of this company, what's still at its core 00:05:40.700 --> 00:05:40.940 is 00:05:41.500 --> 00:05:41.940 every 00:05:42.020 --> 00:05:50.060 call. Here we are, 40 years, and we're still doing exactly what we set out to do 00:05:50.860 --> 00:05:54.080 in 1985. We're saving lives, 00:05:54.720 --> 00:05:56.280 and we're bringing innovation 00:05:57.100 --> 00:05:57.280 and 00:05:57.360 --> 00:05:59.060 change to the industry. 00:06:00.440 --> 00:06:01.260 Thank you for your trust 00:06:01.300 --> 00:06:04.720 in our company. Thank you.