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Client Case: Unexpected AOG in high-risk Central African Republic

CLIENT CASE: UNEXPECTED AOG IN HIGH-RISK CENTRAL AFRICAN REPUBLIC



5 February 2021 a Private Aviation Charter client reported they were AOG in Bangui - a tyre blew upon landing during what was supposed to be a short-turnaround operation. MedAire recommended secure accommodations for the crewmembers and guests in Bangui.

After the hotel information was provided, the Security Specialist used MedAire's proprietary global network of vetted providers to identify security personnel in the Central African Republic. They coordinated with a trusted local provider and presented a plan by email to the client within 20 minutes. Due to the urgency of the situation, the Security Specialist followed up with a phone call to confirm the client had received the information.

Although the aircraft was initially grounded for the tyre issue, a hydraulics issue was also discovered, leaving the aircraft and crew stuck on the ground for the remainder of the week.

11 February 2021 still AOG, MedAire’s Global Response Centre made arrangements for a cash advance because the crew was beginning to run out of money. Bangui is in a very remote location, only a company with the extensive resources of MedAire could accomplish this feat.

13 February 2021 the aircraft is cleared to operate, and the crewmembers returned home.

MedAire supports your successful missions providing advice while planning to mitigate foreseeable risk and ongoing intelligence should the environment change. Those critical pieces create a culture of safety, but the true differentiator MedAire clients experience is the human touch of our expert team – unlimited access to 26 Assistance Centres and in-country support in over 100 countries around the world. You get access to local service providers to help pivot your mission to a safe conclusion.

HOW MEDAIRE SOLUTIONS SOLVED THE PROBLEM

  • Hotel Security Advisor with over 5,000 security-vetted accommodations worldwide.
  • MedAire’s Global Assistance Network of over 90,000 Medical & Security resources
  • Guaranteed Payment of Services in local currencies that ensures continuity of support
  • MedAire’s broad reach was especially critical in a high-risk location like Bangui, was in a prolonged state of emergency following a rebel attack on 13 January 2021.

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Business and General Aviation

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