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MedAire and Bond Partner to Revolutionize Personal Safety for Private Aviation

April 29, 2022 – PHOENIX, Ariz. Today, MedAire and Bond, an innovative global leader in personal safety and security services, announce the launch of MedAire's Personal Security SAFE. This exciting new partnership provides Bond’s proven, privacy-preserving, personal security solution to MedAire’s aviation clients. Bond combines cutting-edge AI technology with live Personal Security Agents located in the company’s Command Centers who respond in seconds to ensure members have the ultimate safety and security resources in the palm of their hands 24/7.   

Bond is the first and only solution for the unresolved “too early/too late” security problem that Aviation Operators face. Bond provides a unique preventative security service connecting its Personal Security Agents with members in situations where they feel uncomfortable or unsafe but that are not yet emergencies. Well beyond just a panic button, Bond's Personal Security Agents and technologies provide members with preventative on-demand monitoring, guidance, and assistance when it’s too early to dial emergency services; but are also able to detect and remediate including the orchestration of emergency services if it’s too late for the member to call emergency services. 

"By teaming up with Bond for Personal Security SAFE, we introduce the concept of security triage to our members. Like MedLink doctors helping in-flight and engaging emergency services, when necessary, Bond's Personal Security Agents help members within seconds as they begin to feel unsafe. With SAFE, Personal Security Agents can detect, prevent, and de-escalate threats and coordinate emergency services if the situation warrants" said Richard Gomez, VP of Aviation Products and Solutions, MedAire. 

As personal security incidents escalate globally, a gap was identified between the moment someone feels uncomfortable or unsafe – too soon for emergency services to intervene – and the moment an emergency has occurred – too late for emergency services to intervene. SAFE via Bond fills this Personal Security Gap by encouraging crew members to activate Bond preventative security services: placing an agent on standby, requesting a check-in call, or live video monitoring.

"MedAire chose to partner with Bond due to the similarities in our operations. Both organizations use technology to amplify the support our teams of talented experts provide members. Even as more advances are made in remote assistance, when you need help, you want to connect to a person on the other end of that technology." Said Bill Dolny, CEO, MedAire.

“We are happy to partner with global aviation services leader MedAire, offering Bond’s preventative personal security, safety, and peace-of-mind services to global aviation professionals – anytime and anywhere. Bond’s vision and mission is to create a new reality of personal security that’s effective, affordable and preserves privacy. Our solution uniquely addresses the Personal Security Gap wherein most situations that individuals face initially do not warrant calling emergency services… until it is potentially too late to complete an emergency call,” remarked Doron Kempel, CEO, Bond.

Service is rapidly expanding across multiple countries around the world, and already includes popular locations for business travel such as Australia, Canada, France, Germany, Greece, Israel, Italy, Malaysia, Mexico, Netherlands, Portugal, Singapore, Spain, United Kingdom, and the United States. Clients are encouraged to add MedAire's SAFE to the list of employee benefits they already offer their crew. This extra level of safety and security underscores a corporate commitment to the health and well-being of its crew members.


MedAire, an International SOS company, has been a partner to the aviation industry since 1985. MedAire is the aviation industry's proven leader for integrated travel risk management solutions to over 150 of the world's leading airlines and over 4,000 private aircraft, including 75% of fortune 100 companies. Integrated solutions include aviation security intelligence, real-time health and security advice and assistance, training, medical equipment, and professional services for crew and passengers both in and beyond the cabin. MedAire handles thousands of calls a year to help crew and passengers manage medical and travel safety events in the air and on the ground with 24/7 access to emergency care doctors, nurses, and aviation security specialists.


Bond is the first-of-its-kind services platform designed to enhance personal safety, security, and peace of mind for all. It is effective, privacy-preserving, affordable, scalable, and easy to implement with zero set-up cost. Bond is proven and has already handled 50,000+ cases, including emergencies and life-saving situations. The Bond platform combines cutting edge technologies and AI, as well as 24/7 Bond Personal Security Agents located in Bond Command Centers who are available in seconds via the Bond App. Bond Personal Security Agents are trained to monitor, detect, prevent, and de-escalate threats, plus guide and orchestrate third-party resources and local emergency services. Bond is advised and endorsed by world-class security experts, including former Heads of US Secret Service, FBI and major metropolitan police departments around the world.