17 FEBRUARY 2021 , - A 4-week test programme on the Paris CDG-Pointe-à-Pitre and Paris CDG-Fort-de-France lines from March 11, 2021
- A solution supported by MedAire / International SOS, the International Chamber of Commerce and SGS to provide secure verification of COVID-19 status and streamline the customer journey at the airport
Since the COVID-19 crisis began, travel-related regulations have evolved and changed regularly. Submitting a negative COVID-19 test is now mandatory for most international travel, and verifying these tests, often presented in hard copy, takes time.
To improve its customers' experience and streamline their airport journey, Air France is today announcing a pilot of the ICC AOKpass, supported by MedAire / International SOS. The ICC AOKpass is a mobile app, available on smartphones and allowing passengers to carry a secure record of the results of their COVID-19 test carried out in a partner laboratory*. Once at the airport, passengers present the certificate on the app, in lieu of a paper test. The ICC AOKpass provides secure verification, in alignment with the regulations of the destination, via network secured by blockchain technology.
This four-week test will begin on March 11, 2021 on all Air France flights from Paris-CDG to Pointe-à-Pitre (Guadeloupe) and Fort-de-France (Martinique). It will be done on a voluntary basis, in order to test the operation of the application in real conditions and to collect the opinions of test clients. Air France will share this feedback with the other companies in the Skyteam alliance, which are currently testing various solutions for digitalising health documents.
In addition to testing the ICC AOKpass solution, Air France is doing everything it can to assist its customers and inform them in real time of developments in travel procedures. A dedicated website is available to them at airfrance.traveldoc.aero.
Since the start of the crisis, Air France has applied the strictest health measures and offers its customers total flexibility in their tickets, with the possibility of postponing or cancelling any trip planned before December 31, 2021, free of charge and without proof. These measures are grouped under the Air France Protect label and are reviewed regularly as the situation evolves. They recently earned Air France 4 stars in the Skytrax "COVID-19 Safety Rating".
Catherine Villar, Director of Customer Experience - Air France, said “Improving and simplifying the customer experience is an ongoing priority for Air France. The test of the AOKpass solution is fully in line with this framework and the process initiated by the establishment of the Air France Protect label. We are convinced that the changes we are going through collectively will change the journey in the long term and are committed to supporting all innovation projects that can help us meet these new challenges."
Sébastien Bedu, Product Manager - Airport Services for MedAire, the International SOS company specialising in supporting the aviation and maritime industries, said: “We are pleased to support Air France in testing the ICC AOKpass solution. We will do everything we can to ensure the success of this pilot in order to achieve the goal shared by the entire industry: to reopen the skies safely."
*AOK Pass is currently a partner of many laboratories around the world, including the Cerballiance and Biogroup groups in France.