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MedAire Partners with NBAA to Ensure Their Team Has Best In Class Care Wherever They Travel

The NBAA team does a lot of travelling, including travel to its many industry events. While these trips usually go seamlessly and without any issues, it can be stressful when an unexpected illness or injury occurs, or when safety is at risk while away from home.  

"NBAA is continually dedicated to supporting business aviation around the world, through events, advocacy efforts and other initiatives designed to help the industry grow and thrive. Those efforts must account for the realities of human performance and safety, and include a support system for our team members when they are sick, injured or otherwise in need of specialized assistance. MedAire’s trusted, global medical expertise will provide our team access to vetted services wherever they are, whether in locations across the country or in places across the globe." Said Doug Carr, Vice President, Regulatory and International Affairs at NBAA.

Bill Dolny, CEO, MedAire, commented, “We have previously supported the NBAA team members in emergencies, and this progression of our relationship means that members will now also be able to take advantage of our pre, during and post trip advice and support through our 24/7 assistance centres worldwide.’

An NBAA team member needed help for a medical event at an international BACE show, and called MedAire, who were able to help immediately. The MedAire Global Response Centre (GRC) assessed the case and quickly arranged for a vetted doctor to visit the team member in their hotel room. After the doctor’s diagnosis, the GRC handled all the logistics and payment arrangements, had medications delivered, and kept in constant communication with the team member throughout the event.

MedAire has also helped the team while travelling domestically with routine medical assistance and advice such as referrals, arrangements for medical care and prescription refills. Having a knowledgeable and reliable resources provides peace of mind when away from home.

These experiences led to an NBAA and MedAire partnership to ensure that all of their team members will be covered in the event of any medical or security issues, wherever they need to travel.

While MedAire is well-known for its MedLink in-flight assistance capabilities, many members call for assistance while at their destination. In addition to life-threatening emergencies, the team often helps with minor medical issues like gastrointestinal illnesses, respiratory infections and injuries such as muscle sprains. MedAire clients have also increased utilisation of security assistance to help with personal safety issues such as crime, stolen or lost passports and legal referrals, as well as evacuation assistance during a natural disaster or terrorist event.  

Through MedAire’s global network of 26 Assistance Centres and vetted a network of providers, the team can arrange help quickly for almost any medical, security or travel safety incident around the world.

Meet the MedAire team at Booth 470 at NBAA BACE, Oct 16-18, 2018 in Orlando, Florida.


About MedAire

Since 1985, thousands of passengers and crewmembers have relied on MedAire’s travel risk solutions. Credited with establishing the world’s first global emergency response centre for aviation, MedAire is the standard solution on all new aircraft from Gulfstream, Boeing Business Jets, Textron Aviation, Bombardier and others. An International SOS company, MedAire is the world's largest integrated aviation and maritime provider of medical, travel and safety services. For more information, visit


Contact MedAire:

Kara O’Connell
Vice President of Marketing
+1. 480.333.3724