During a flight, have you ever heard, "are there any doctors on board?" Or worse, had your flight diverted due to an emergency? It is common for medical emergencies to occur in the sky, just as they do on the ground. However, the likelihood of experiencing an in-flight medical emergency is much higher than the average person might think. Did you know that MedAire's Global Response Centre receives roughly 300 calls every day? The most common medical case types include gastrointestinal, neurological, musculoskeletal, infectious/communicable, and respiratory illnesses. Essentially, MedAire saves lives in places where medical treatment is not easily accessible, whether on the deck of a yacht in the middle of the Mediterranean Sea or the galley of an aircraft 40,000 feet in the air. MedAire's expert assistance is available anytime, anywhere.

MedAire, an International SOS company, is the leading provider of travel risk management solutions for aviation and luxury yachts. Whether on land, air or at sea, MedAire is available anytime, anywhere around the globe. MedAire offers 24/7, 365 days a year medical and security assistance driven by experts, best in class onboard medical kits and equipment, and crew medical and safety training. MedAire pioneered remote telemedicine and for 35 years has been continuously evolving our solutions for the complex problems of a changing and diverse world. At MedAire, we believe that a diverse and inclusive workplace is essential to driving our business forward. Diverse and inclusive teams impact our products and services to help us better serve our clients. MedAire's global network expands over 27 Assistance Centres, 64 clinics, 90 countries, and over 100 languages spoken. Our diversity strengthens our mission to be a valuable partner by providing expert medical, security, and operational support to keep travellers and assets safe.


MedAire's Global Response Centre Explained

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    Aeromexico Partners with MedAire for Best-in-Class In-Flight Medical Assistance & Crew Support

    Apr 04, 2022
    MedAire News

    March 31, 2022 – PHOENIX, Ariz. MedAire announces a new partnership with Aeromexico, Mexico´s Global Airline, to offer its MedLink In-flight Medical Advisory service and global medical and security assistance for the airline's travelling crews. Aeromexico operates 86 domestic and international routes throughout the United States, Canada, Central America, South America, Europe, and Asia. Its main hub is the Mexico City International Airport.  

    MedAire will provide on-demand access to emergency medicine physicians who assist crewmembers with unwell passengers on all flights. MedLink is the first-of-its-kind service connecting aircraft mid-flight with doctors specialising in emergency aviation medicine. The service assists with over 40,000 in-flight cases each year, answering over 300 calls per day. In addition to helping crewmembers triage medical incidents, MedLink doctors will advise the best airport to land at to ensure the best and quickest care to the passenger when the emergency warrants. 

    Bill Dolny, CEO, MedAire, commented, "We are excited to stand with Aeroméxico in our commitment to provide the best-in-class medical care and support for crew and passengers. MedAire continues to evolve with the ever-changing medical and security landscape. Whatever the future holds, the health and safety of our clients - crewmembers and passengers travelling onboard - is the core of what we do." 

    “Customer and employee safety is Aeromexico´s main priority. For that reason, we work hard every day to enhance our protocols, add the best services and join efforts with key partners who can provide solutions in the matter. We are delighted to collaborate with MedAire and take advantage of its services to attend to any emergency efficiently and quickly, as well as offer our passengers a safer travel experience,” said Captain Arturo Duhart, Senior Vice-President for Corporate and Air Security, Aeromexico.

    Aeromexico includes MedAire's MedLink services on flights from Mexico to Europe, Asia, South America, and Canada. A knowledgeable and reliable resource for unforeseen in-flight medical emergencies provides Aeromexico peace of mind while executing daily operations.


    MedAire, an International SOS company, has been a partner to the aviation industry since 1985. MedAire provides fully integrated travel health and safety solutions to over 150 of the world's leading airlines and more than 4,000 private aircraft, including 75% of fortune 100 companies. Integrated solutions include aviation security intelligence, real-time health and security advice and assistance, training, equipment, and professional services for crew and passengers both in and beyond the cabin. MedAire handles thousands of calls a year to help crew and passengers manage medical and travel safety events in the air and on the ground with 24/7 access to emergency care doctors, nurses, and aviation security specialists.


    Grupo Aeromexico, S.A.B. de C.V. is a holding company whose subsidiaries are engaged in commercial aviation in Mexico and the promotion of passenger loyalty programs. Aeromexico, Mexico’s global airline has its main hub at the Mexico City International Airport. Its destinations network features the United States, Canada, Central America, South America, Asia, and Europe. The Group's operating fleet is comprised of Boeing 787 and 737 jet airliners and Embraer 190 models. Aeromexico is a founding member of the SkyTeam airline alliance, which celebrated its 21st anniversary, and offers major connectivity through the 19 SkyTeam airline partners. Aeromexico created and implemented a Health and Sanitization Management System (HSMS) to protect its customers and employees at all steps of its operations.