During a flight, have you ever heard, "are there any doctors on board?" Or worse, had your flight diverted due to an emergency? It is common for medical emergencies to occur in the sky, just as they do on the ground. However, the likelihood of experiencing an in-flight medical emergency is much higher than the average person might think. Did you know that MedAire's Global Response Centre receives roughly 300 calls every day? The most common medical case types include gastrointestinal, neurological, musculoskeletal, infectious/communicable, and respiratory illnesses. Essentially, MedAire saves lives in places where medical treatment is not easily accessible, whether on the deck of a yacht in the middle of the Mediterranean Sea or the galley of an aircraft 40,000 feet in the air. MedAire's expert assistance is available anytime, anywhere.

MedAire, an International SOS company, is the leading provider of travel risk management solutions for aviation and luxury yachts. Whether on land, air or at sea, MedAire is available anytime, anywhere around the globe. MedAire offers 24/7, 365 days a year medical and security assistance driven by experts, best in class onboard medical kits and equipment, and crew medical and safety training. MedAire pioneered remote telemedicine and for 35 years has been continuously evolving our solutions for the complex problems of a changing and diverse world. At MedAire, we believe that a diverse and inclusive workplace is essential to driving our business forward. Diverse and inclusive teams impact our products and services to help us better serve our clients. MedAire's global network expands over 27 Assistance Centres, 64 clinics, 90 countries, and over 100 languages spoken. Our diversity strengthens our mission to be a valuable partner by providing expert medical, security, and operational support to keep travellers and assets safe.


MedAire's Global Response Centre Explained

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    MedAire And Sentio Protect Partner For Onboard COVID Testing With Travel Certification

    Dec 01, 2021
    MedAire News

    London, December 2 2021 – MedAire, the world’s leading superyacht medical assistance provider and SENTIO Protect, specialist consultants in Covid-19 superyacht response technologies, today announced an important partnership which appoints MedAire as SENTIO’s exclusive partner for their onboard molecular testing solution for the superyacht industry, increasing the options available for vessels in setting up their own onboard testing programme.

    Powered by the cue health genetic testing platform, the solution uses molecular NAAT Nucleic Acid Amplification Test (commonly known as PCR) and it only requires a non-invasive, lower nasal swab to test for SARS‑CoV‑2 presenting results in under 20 minutes, with 99% Sensitivity and 98% Specificity across 4 clinical trials.

    The solution also gives superyachts the ability to generate Covid certification for international pre-departure travel without having to leave their vessel, with regulatory approval under U.S. FDA EUA, Health Canada, EU CE IVD Directive and CDSCO India.

    In addition the technology has been successfully validated in detecting the new Omicron Variant of Concern.

    Steven Bates, MedAire General Manager, says that “The cue health device and solution is ideal for the superyacht environment, as it is compact and very simple for crew members to learn to use”.

    Bates adds that “The device complements MedAire’s existing range of Covid testing options and with low set-up costs, it has already proven an attractive proposition for many of our clients, serving the dual-purpose of mitigating the risk of infection as well as facilitating any required Covid documentation to travel between countries”

    James Hammond CEO of the SENTIO Group considers the partnership a perfect fit and envisions the mobile genetic technology taking onboard crew health to another level “Both MedAire and ourselves have a shared vision for greater protection against Covid-19 and the longer term application for monitoring health. We are developing the platform for the maritime sector with the manufacturer and through 2022 there will be additional genetic tests coming online to use with the reader, including other respiratory viruses, cardiac markers, cholesterol, pregnancy and many more.”

    To find out more about the solution click here.

    For further information contact:

    Luc Hill
    Senior Marketing Executive, MedAire
    m +44 (0)7587 627 811

    About MedAire

    MedAire, an International SOS Company, is the world’s leading medical assistance and travel safety service, used by over 50% of the world’s superyachts.

    For over 35 years we have been ensuring that owners, captains, crew and guests are prepared, capable and confident during medical and travel safety incidents, 24/7/365. We do this through our medical kits, emergency assistance, training, emotional support, consultations and much more.

    For more information about how our solutions can help your yacht maintain a happy, healthy crew, visit: or follow us at

    About SENTIO Protect

    At the vanguard of maritime health, safety and sustainability for Covid-19 and beyond.  Leveraging knowledge within the group and in collaboration with our high calibre global partners SENTIO Protect is focused on innovating B2B turn-key solutions to solve complex health, safety and sustainability challenges, with lateral thinking, breakthrough technologies and cutting-edge scientific expertise to build healthier, more productive and resilient onboard environments to mitigate risk and drive operational efficiency.

    Part of the SENTIO Group, a maritime consultancy with highly specialised and tailored operations across onshore and offshore sectors. SENTIO, from the Latin meaning ‘to hold an opinion’ is the underlying ethos that drives the professional approach to all projects. With highly specialised operations using our technical and scientific expertise to provide high calibre, tailored services and engineer innovative product-based solutions.