During a flight, have you ever heard, "are there any doctors on board?" Or worse, had your flight diverted due to an emergency? It is common for medical emergencies to occur in the sky, just as they do on the ground. However, the likelihood of experiencing an in-flight medical emergency is much higher than the average person might think. Did you know that MedAire's Global Response Centre receives roughly 300 calls every day? The most common medical case types include gastrointestinal, neurological, musculoskeletal, infectious/communicable, and respiratory illnesses. Essentially, MedAire saves lives in places where medical treatment is not easily accessible, whether on the deck of a yacht in the middle of the Mediterranean Sea or the galley of an aircraft 40,000 feet in the air. MedAire's expert assistance is available anytime, anywhere.

MedAire, an International SOS company, is the leading provider of travel risk management solutions for aviation and luxury yachts. Whether on land, air or at sea, MedAire is available anytime, anywhere around the globe. MedAire offers 24/7, 365 days a year medical and security assistance driven by experts, best in class onboard medical kits and equipment, and crew medical and safety training. MedAire pioneered remote telemedicine and for 35 years has been continuously evolving our solutions for the complex problems of a changing and diverse world. At MedAire, we believe that a diverse and inclusive workplace is essential to driving our business forward. Diverse and inclusive teams impact our products and services to help us better serve our clients. MedAire's global network expands over 27 Assistance Centres, 64 clinics, 90 countries, and over 100 languages spoken. Our diversity strengthens our mission to be a valuable partner by providing expert medical, security, and operational support to keep travellers and assets safe.


MedAire's Global Response Centre Explained

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    MedAire And CRS Yachts Sign Direct Billing Agreement To Provide High Quality Medical Assistance For Superyachts

    Sep 22, 2021
    MedAire News

    22 September 2021, Phoenix - MedAire - Leading superyacht medical assistance provider and CRS Yachts, insurance provider dedicated entirely to the superyacht industry, today announced the signing of a Direct Billing Agreement (DBA) to facilitate the process for crew and guests to receive shoreside medical treatment. The DBA allows MedAire to invoice CRS Yachts for covered services, instead of invoicing customers directly, reducing administration and providing a full integrated experience.

    MedAire recently revealed that when customers call into their assistance service, 3 out of 4 calls are resolved onboard, without incurring any additional costs. On the occasion that further shoreside treatment is required, MedAire can refer customers to one of their approved and validated medical providers, which may incur additional costs that require their insurer’s approval.

    By setting up a DBA between the two companies, MedAire can now manage the case from the initial call made by the client and liaise directly with CRS Yachts, in the Verification of Benefits process.

    Steven Bates, General Manager at MedAire says that “MedAire and CRS Yachts work with many shared clients across the superyacht industry and signing a Direct Billing Agreement is a natural progression in our relationship. Shared customers will now have one direct point of contact at MedAire who can manage all the case logistics on their behalf, such as making the Guarantee of Payment when arranging the appointment, or invoicing CRS Yachts directly, instead of the vessel.

    Simon Ballard, Managing Director at CRS Yachts adds that “The new collaboration between MedAire and our Crew Welfare policy Sanctum Health allows our companies to assist shared clients in a seamless way in the event of a medical emergency, the ‘One Call’ approach will remove some of the stress involved for these clients and improve the customer experience, wherever they are in the world”

    If you’re a shared customer of MedAire and CRS Yachts, please contact your Account Manager, to request to be added to the DBA. 

    About MedAire

    MedAire, an International SOS Company, is the world’s leading medical assistance and travel safety service, used by over 50% of the world’s superyachts. For over 35 years we have been ensuring that owners, captains, crew and guests are prepared, capable and confident during medical and travel safety incidents, 24/7/365.