During a flight, have you ever heard, "are there any doctors on board?" Or worse, had your flight diverted due to an emergency? It is common for medical emergencies to occur in the sky, just as they do on the ground. However, the likelihood of experiencing an in-flight medical emergency is much higher than the average person might think. Did you know that MedAire's Global Response Centre receives roughly 300 calls every day? The most common medical case types include gastrointestinal, neurological, musculoskeletal, infectious/communicable, and respiratory illnesses. Essentially, MedAire saves lives in places where medical treatment is not easily accessible, whether on the deck of a yacht in the middle of the Mediterranean Sea or the galley of an aircraft 40,000 feet in the air. MedAire's expert assistance is available anytime, anywhere.

MedAire, an International SOS company, is the leading provider of travel risk management solutions for aviation and luxury yachts. Whether on land, air or at sea, MedAire is available anytime, anywhere around the globe. MedAire offers 24/7, 365 days a year medical and security assistance driven by experts, best in class onboard medical kits and equipment, and crew medical and safety training. MedAire pioneered remote telemedicine and for 35 years has been continuously evolving our solutions for the complex problems of a changing and diverse world. At MedAire, we believe that a diverse and inclusive workplace is essential to driving our business forward. Diverse and inclusive teams impact our products and services to help us better serve our clients. MedAire's global network expands over 27 Assistance Centres, 64 clinics, 90 countries, and over 100 languages spoken. Our diversity strengthens our mission to be a valuable partner by providing expert medical, security, and operational support to keep travellers and assets safe.


MedAire's Global Response Centre Explained

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    AOKpass And SITA Partner To Support Global Travel Recovery Ecosystem

    May 06, 2021
    MedAire News

    06 MAY 2021,  GENEVA — Hong Kong to Singapore Travellers Next to Benefit from the Secure Digital Verification of COVID-19 Status.

    SITA, the technology provider for the air transport industry, has signed a partnership with AOKpass, currently the world’s most operationally advanced health pass platform and app. Working together with other key players in the global travel ecosystem, the partners, including AOKpass launch partners International SOS/MedAire and the International Chamber of Commerce (ICC), will jointly facilitate a safer and more efficient return to cross-border travel at scale.

    With a focus on major international airports, AOKpass and SITA have already collaborated on ground-breaking 30-day operational pilots for flights to and from airports in San Francisco (SFO), Los Angeles (LAX) and Paris (CDG). Another joint deployment will be launched in coming weeks to support the Hong Kong (HKD) to Singapore (SIN) travel bubble scheduled to reopen in late May. Deployments of ICC AOKpass have already involved 13 countries and over 500 flights, reflecting its strong focus on forming local, regional and global alliances for interoperability across jurisdictions and industries.

    “AOKpass has been operationalising successful large-scale deployments for airlines and airports since September 2020, providing safe and secure COVID-19 status verification for thousands of passengers. We’re just one of the many critical players needed to reactivate international travel. Interoperating with industry leaders such as SITA is vital to any truly global effort to overcome the unprecedented barriers COVID has imposed on cross-border mobility”, said Darren Toh, CEO of AOKpass.

    SITA’s IT system products are already widely used as the technical infrastructure for airport, airline and border operations worldwide. By integrating the pioneering AOKpass system, SITA will now also be able to embed privacy-preserving health pass verification functionality into their IT systems and products. This type of integration will eventually facilitate a seamless end-to-end experience across the complex traveller journey - from booking, check-in, boarding, crossing of secure checkpoints, and all other necessary touchpoints.

    Jeremy Springall Vice-President, SITA AT BORDERS, said: “We’re excited to partner with AOKpass on this next milestone in the journey to reopen borders in a safe and cost-efficient fashion. Our work with governments, airlines, and airports globally helps to ensure sustainable operations while ensuring a frictionless passenger experience that reduces the risk of congestion at airports and border points. A key benefit of SITA Health Protect is a unique ability to seamlessly integrate with multiple travel pass or ‘health passport’ schemes, bridging the gap between these schemes and aviation and border processes. Critically, by incorporating Advance Passenger Processing (APP), it enables authorities to make an informed decision whether a passenger can travel at the point of check-in, improving the safety of all passengers.”

    AOKpass is also already partnered with International SOS and MedAire to provide an unparalleled global network of over 90,000 accredited clinics and industry-leading experience in supporting clients across sectors with health and travel security solutions.

    “Interoperability doesn’t happen spontaneously, it’s the result of highly complex and ongoing work done by governments, travel authorities, technology providers and health services firms actively cooperating. Working closely with AOKpass and SITA, we’re proud to be doing our part for the broader ecosystem committed to supporting return to travel,” said Bill Dolny, CEO of MedAire.

    Notes to Editors

     About AOKpass
    AOKpass is the developer of a secure, privacy-preserving and blockchain-enabled digital health pass system and mobile app to support a safer and more efficient return to travel, work and play. AOKpass enables users to verify their health status without breaching the privacy of their personal information. AOKpass is also able to dynamically adapt to medical science, government regulation and industry standards as they evolve. Co-founded by the International Chamber of Commerce and International SOS, AOKpass relies on an extensive international network of interoperability partners including over 90,000 accredited health providers.

    For more information visit

    About MedAire
    MedAire, an International SOS company, has been a partner to the aviation industry since 1985. MedAire provides fully integrated travel health and security solutions to over 150 of the world’s leading airlines and more than 4,000 private aircraft including 75% of fortune 100 companies. Integrated solutions include real-time advice and assistance, training, equipment, and professional services for crew and passengers both in and beyond the cabin. MedAire’s MedLink and Global Response Centre, handle thousands of calls a year to help crew and passengers manage medical and travel safety events in the air and on the ground with 24/7 access to emergency care doctors, nurses and aviation security specialists.

    For more information visit

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    About SITA
    SITA is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Our technology powers more seamless, safe and sustainable air travel. With around 2,500 customers, SITA’s solutions drive operational efficiencies at more than 1,000 airports while delivering the promise of the connected aircraft to customers of 18,000 aircraft globally. SITA also provides technology solutions that help more than 60 governments strike the balance of secure borders and seamless travel. Our communications network connects every corner of the globe and bridges 60% of the air transport community’s data exchange. SITA is 100% owned by the industry and driven by its needs. It is one of the most internationally diverse companies, providing services in over 200 countries and territories.

    For further information, go to