At MedAire, we can help airlines comply with ACAA by:

• Maintaining communications with the DOT to provide expert advice and services
• Offering flexible training at a lower cost than developing programs internally
• Providing 24/7 immediate assistance and follow-up reporting for airline CROs
• Ensuring ACAA regulation compliance for MedAire services and training

Complaints Resolution Official (CRO) Assistance Service
MedAire assistants are available 24/7 to answer questions within minutes, and provide input so that airline personnel can make educated decisions about their actions. We help them apply the rules with dignity and respect for the passenger with a disability. Finally, we’ll report and track trends so that the source of issues can be identified and remediated.

Complete Training System

Complaints Resolution Official (CRO) Training
Focus on the skills required to successfully resolve conflicts by gaining a more in-depth understanding of the regulations. CROs will also learn the responsibilities of both the airline and the passenger with a disability and details on the regulatory reporting procedures.

ACAA e-Learning
MedAire’s ACAA e-Learning programs provide all affected employees, vendors and contractors with an orientation to ACAA regulations. Courses are also available for recurrent, “differences” and CRO training.

ACAA General Training (Initial or Recurrent)
Designed for employees who have never received ACAA-related training or have not had training on ACAA rules within the past two years, this course is also appropriate, on an ongoing basis, for newly hired employees.

Differences Training
For airline personnel trained on the previous ACAA regulation issued in 1990, this course covers a review of the general ACAA requirements with a primary focus on the ‘differences’ from the earlier version (§382.141(a)(8)).

Skills Workshop
Each affected workgroup will gain the skills needed to become proficient in the rule. This training addresses the specific tasks carried out by customer service, ground operations, reservations, crewmembers and CROs.

ACAA Train-the-Trainer
Let MedAire’s instructors train your students at the airline or select locations around the globe. Each student instructor will receive with a master curriculum CD and student guide, giving them all the tools, resources and skills to deliver ACAA compliant programs.