• Enable more passengers with disabilities to travel
• Provide quick and consistent feedback on initial inquiries
• Provide options and resolve issues, often before
  they result in a complaint
• Collect, document and report data according to the Rule
• Investigate and resolve many complaints within hours
• Deliver assistance in 140+ languages
• Improve on-time performance by expediting resolution
• Ensure cases are handled professionally by ACAA experts
• Collect common data consistently and completely for approval and reporting
• Provide trend reporting, supporting continuous improvement and training initiatives
• Ensure all ACAA rule updates are communicated to the airline
• Provide access to experts with 300+ years of combined airline experience
• Offer a TTY communication service (or equivalent)

MedAire’s CRO Assistants have:

• Completed required MedAire’s CRO training, developed with guidance from the DOT
• Been selected for this role based on their demonstrated ability and experience in preserving the dignity of passengers in challenging situations
• Experience working with airline passengers during medical situations
• Expertise in conflict resolution in ACAA-related matters

Need CRO Training? Click here