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 I own a Philips HeartStart OnSite
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The OnSite AED is not fully compliant with the AHA’s new universal compression-to-ventilation ratio of 30:2.  It is set up for 15:2 for adults and 5:2 for infants and children.  MedAire recommends you select one of the following options to reprogram your OnSite.  


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Option A – Exchange Your Existing OnSite for a Reprogrammed OnSite

Benefits to you:

  • Delegate the reprogramming to Philips 
  • Saves you one to two weeks turnaround time
  • You keep your existing OnSite until the new reprogrammed AED arrives
  • You are never without an AED

To exchange your OnSite for a reprogrammed AED, please read the following:

  • If you purchased your OnSite on or after November 28, 2005, there is no charge for this service.
  • If you purchased your OnSite before November 28, 2005, the cost is $280 for each AED, however you will receive a free 2-year extended warranty, a $395 value!
Upon receipt of your order form, Philips will ship you a reprogrammed OnSite in approximately 5 to 10 business days. Then, you will return your OnSite in the same box.

IMPORTANT: DO NOT RETURN YOUR BATTERY, PADS AND CASE.
Please note: Philips can only accept your OnSite for exchange if it is undamaged. This ensures that all reprogrammed AEDs going back out to customers are in like new condition. If the OnSite you return is damaged or shows signs of wear, the charge for the exchange will be $590.
  
Complete the order form.

Option B – Return Your OnSite to Philips for Reprogramming

Use this option if keeping the same AED you purchased is important (i.e. markings, stickers, or asset management and tracking).

Please note:  With this option, you'll be without your OnSite for approximately 3-4 weeks.

Benefits to you:

  • Delegate the reprogramming to Philips 
  • Philips will return the same serial number for asset tracking
To return your OnSite for reprogramming, complete this order form.  Upon receipt of your AED, Philips will reprogram and ship the same OnSite in approximately three weeks.

Note: You will be without your Onsite for approximately three weeks.

 

 
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